<ul>
<li>Women&rsquo;s Career Day (WECareer),</li>
<li>Medical coverage for LGBTQ / Live-in partners</li>
</ul>

Esper (Shoonya Software Services Pvt Ltd)

All full-time India employees of esper will be eligible for Lifestyle benefits &amp; wellbeing reimbursement allowance of INR 5,000 every month.
Company sponsored Term life insurance, Personal accident insurance, and Health insurance&nbsp; Free breakfast, lunch, and all-day snacks&nbsp; L &amp; D Benefit - 20,000 per year.

Hybrid Model (3 days in office,2 days work from home)

esper is committed to maintaining a work environment where each individual feels respected and safe. This includes a work environment free of sexual harassment, gender bias, and fear of prejudice. The Company has instituted an Internal Committee (hereinafter referred to as IC or committee), for redressal of sexual harassment complaints and for ensuring unbiased and time-bound resolution of complaints

Maternity Leave -Eligible employees receive a standard of 182 calendar days of paid maternity leave for two surviving children and 84 calendar days for more than two surviving children

Our Commitment To DEIB
At Esper, our commitment to Diversity, Equity, Inclusion, and Belonging begins with our hiring and is woven into how we operate as a company. We prioritize hiring individuals with diverse backgrounds, and experiences, and those from historically underrepresented and marginalized groups. We look for potential rather than just what&rsquo;s on a resume. We utilize equitable compensation practices like salary bands and leveling. We are committed to providing growth opportunities and a strategic career path for each employee, for the manager, and individual contributor-focused tracks. Our goal is for every person to have the opportunity to fulfill their greatest potential, and everyone feels supported, with every idea welcomed in our conversations.
&nbsp;
Innovation:&nbsp;
Equality: Esper is an equal opportunity employer. We don&rsquo;t discriminate against employees based on race, color, religion, sex, national origin, age, disability, or genetic information

Other

Paternity Leave - All permanent male employees of the Company are eligible for 15 days of Paternity Leave

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Transportation Allowance
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Esper is experiencing hyper growth! We’re the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service.Esperhas rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.Why This Role Is UniqueEsper has a rapidly growing customer base, made up of customers deploying one device, to hundreds of thousands. Our Technical Support Engineers will be responsible for the first line of support for our customers.This person will work cross functionally with our customers, our success team and our solutions engineering team. We’re looking for a skilled Technical Support Specialist who is excited to work in a fast paced, agile environment and will be motivated and passionate about driving tech forward with a passion for providing a great customer experience for years to come.What You'll Be Doing<ul style="text-align: justify;"><li>Provide telephone and email based technical support for our customers who have implemented Esper, responding to and resolving customer issues in a timely fashion</li><li>Collect the required details for the issues reported by customers, Diagnose / Investigate, and solve application queries and answer customer questions</li><li>Provide superior customer service in regards to our Mobile Device Management Solutions</li><li>Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives</li><li>Endeavor to respond to all customer requests in a timely manner while improving customer experience</li><li>Use various devices to reproduce customer environments in order to troubleshoot issues further.</li><li>Communicate with internal product support teams to resolve product issues.</li><li>Flexible to work in different shifts</li></ul>What We’re Looking For<ul style="text-align: justify;"><li>Knowledge on SaaS product support which has a cloud console -preferably in the mobilityspace</li><li>Experience on Mobile Device Platforms (Android)</li><li>Worked on log collection and analyzing tools.</li><li>Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce</li><li>Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy</li><li>0-3 years of work experience in the customer experience/support space</li><li>Ability to work independently and make decisions</li><li>Must possess strong communication skills in English, both written and verbal</li><li>Demonstrated ability to manage multiple priorities</li><li>High attention to detail</li><li>Passion for resolving customer issues</li></ul>Bonus points if you have<ul style="text-align: justify;"><li>Domain expertise in DevOps, Hardware, SaaS, or Android</li><li>Understanding of Mobile Device Management(MDM), Enterprise MobilityManagement( EMM)</li><li>Proven experience working in an evolving, high growth environment</li></ul>What we think makes us specialEsper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference.As you help us build this special company, Esper will take care of you. We offer flexible vacation, regular hack-days, competitive pay and benefits, and room for advancement. We hire capable veterans so we avoid the drama and trust in each other’s work. Our worldwide footprint mixes different cultures for a unique experience. We also like to have fun because we play just as hard as we work.Don’t meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Esper we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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