Diversity Initiatives for Women at Forcepoint:
<ul>
<li style="text-align: justify;">Employee Resource Group: Forcepoint Women in Tech</li>
<li style="text-align: justify;">Forcepoint + Fairygodboss</li>
</ul>
More Employee Programs:
<ul>
<li>Employee Recognition</li>
<li>Forcepoint University</li>
<li>Global Allyship Program</li>
</ul>

Forcepoint

Team

The India Innovation Center

Forcepoint Bay

Forcepoint Cafeteria

Employee&rsquo;s Provident Fund
Both Forcepoint &amp; Employees contribute 12% of Basic Salary
Term Life Insurance
5 times of CTC
Critical Illness
Max up to INR 30,00,000
Accidental Death &amp; Disablement
Sum assured is 5 times of CTC
Medical Insurance
<ul style="text-align: justify;">
<li>NR 10,00,000 (Floater for Self + Max 5 Dependents)</li>
<li>INR 15,000 per member Covid assistance</li>
<li>INR 15,000 per family OPD reimbursement</li>
</ul>
Health Checks &amp; Wellbeing
Annual Health Check-ups worth INR 9,000&nbsp;
Meal Voucher
INR 2500 per month
Wellbeing Reimbursement
INR 7000 annually
Corporate Gifts
Gift hamper on Diwali
Global Benefits:
Global EAP
Employee Assistance Program for mental well-being for self and family
Tuition Assistance
Up to $5,250.00 (or equivalent in local currency) per calendar year towards the total cost of Tuition or Certification Reimbursement.
Employee Referral
Bonus of 33,000 INR &ndash; 400,000 INR based on the role recruited
Service Awards
Limited edition gifts on completion of 1-, 3-, 5- and 5-year increments thereafter
Family Bereavement Benefit
4 weeks base salary donation paid via payroll on death in service of a Forcepoint employee
Welcome Pack
Company merchandise for new hires
Community/Volunteer Hours
20 hours of paid volunteer time each calendar year by working with local non-profit organizations

Local Benefits for India

A Technical Support Engineer III is responsible for providing a world-class support experience to our enterprise customer base. Living our corporate values of being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless, you will be responsible for assisting our customers with troubleshooting and resolving issues related to Forcepoint as well as associated third-party products, enabling our customers to stop the bad and free the good. You will utilize your knowledge and experience to interpret the customers’ needs and ensure they are achieving maximum value from Forcepoint. You will be seen as a technical advisor within the team and called upon to provide assistance to other team members on issues within your area of expertise. You will actively participate in product supportability programs.Responsibility· Respond to customer cases in line with Service Level Agreements.· Proactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experience.· Approach each case with a goal of ensuring Forcepoint products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.· Ensure full understanding of the issue, including impact to customer.· Gather logs, configuration details and attempt to reproduce the reported issues.· Research the issue in the Knowledge Base, documentation and with your team members as needed.· Recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found.· Prioritize workload based on severity and impact to customer and demonstrate a sense of urgency when handling cases.· Be accountable for customer escalations and drive them internally to a speedy resolution while ensuring that customers are kept fully informed of progress throughout the escalation.· Document all interactions and case details within the customer tracking database, including a detailed description of the issue and any resolutions recommended.· Adhere to company policies and procedures regarding customer handling, case management and service entitlement verification.· Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation.· Create and deliver formal mentoring programs to Technical Support Engineers· Provide technical reviews of user documentation, product requirements documents and functional specifications.· Act as subject matter expert with regard to specific product components and integrations.· Provide in-depth training in areas of expertise, general product knowledge, and integration.· Perform other duties and projects as assigned.Technical Requirements· Clear understanding of OSI and TCP/IP model· Familiarity and technical understanding of core Internet technology (DNS, HTTP, TCP/IP, routing, firewalls, etc.)· Experience in deploying Data Security technologies like Endpoint Protection, Encryption Gateways , Data Classification rules , Fingerprinting , Email Gateway(Postfix Solutions)· Experience in Implementing Data Security Policies across organizations and having better understanding on the Policy Levels and the classifier conditions being used.· Clear understanding on the compliance such as HIPAA, SSN, CCN,GDPR etc· Experience with Troubleshooting the Data Security related issues like Deployment FailureUI logging, Endpoint Performance, Email Delivery and Notifications etc· Experience with Troubleshooting tools and capture analysis (Fiddler, Wireshark…)· Experience on Linux Operating System commands· Familiarity and Technical understanding on Microsoft SQL queriesProfessional Qualities· Customer centric approach with focus on customer Outcome· Excellent Customer handling and communication (verbal and written) skills· Good team player with ability to operate independently with minimal supervision· Ability to articulate and clearly communicate Critical / Technical messages· Ability to Plan and Prioritize tasks based on Severity and Priority· Excellent Troubleshooting skillsExperience – 5 - 8 Years for TSE III, Relevant experience in support environment would be a Plus

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