Bharat CSR & Sustainability Summit & Awards, 2025

Channel Partner of the year Award - 2024

Best Channel Partner - Truecaller Business

Gallup Exceptional Workplace Award for 2025

Gallup Workplace Award 2025

Enterprise Digital Transformation of the Year

ET Telecom Awards 2025

Empowering Women Leaders
We are deeply committed to nurturing women leaders. Our exclusive AspireHer program is designed for high-potential women in mid-management, enabling their progression to senior leadership roles through focused learning and mentorship. Additionally, career progression for diversity employees is actively supported through Internal Job Postings, on-the-job training, and structured development plans to help women move into new and challenging roles.
Building a Diverse Workforce
Diversity is at the heart of our hiring strategy. Our Talent Fulfillment Team and all Hiring Managers prioritize women candidates for open positions. In collaboration with Business Units and HR teams, specific roles are identified for diversity-only hiring to further strengthen gender representation at every level. We also offer special referral incentives for employees who recommend female candidates, reinforcing our collective commitment to diversity. For leadership roles (N/N-1 levels), we actively focus on bringing in more women leaders who can inspire and drive change across the organization.
Inclusion as a Way of Life
Inclusion at TTBS is not just a value &ndash; it&rsquo;s our culture. Our ONEderful Conversations initiative encourages open dialogue on diversity, respect, and empathy, reminding everyone that &ldquo;Every voice counts&rdquo; and &ldquo;Thoughts transcend language.&rdquo;
At TTBS, we&rsquo;re not just creating policies &ndash; we&rsquo;re building a workplace where women feel valued, supported, and inspired to reach their full potential.

Diversity Initiatives

FSC Sports Day @ Mumbai

Ganapati Celebrations @ South

Heath Check-up @ South

International Womens Day @ West

Milestones @ Mumbai 1

Milestones @ North 1

Navratri @ Mumbai

Navratri @ South

Tata Tele Business Services

At TTBS, we take pride in creating a workplace where women can truly thrive &ndash; personally and professionally. Our policies and initiatives are designed to support, empower, and celebrate women at every stage of their journey.
Comprehensive Maternity Benefits
We offer extensive maternity benefits covering all births, surrogacy, and adoption. Women employees continue to enjoy performance-linked incentives during their maternity period &ndash; because we believe that care and career should go hand in hand.
Daycare Support
Our daycare facilities provide reliable childcare assistance for working mothers, helping them focus on their goals while ensuring their little ones are cared for in a safe environment.
Employee Assistance Program
Through our partnership with 1to1Help, employees have access to confidential and professional counselling support. We focus on holistic well-being, encouraging every woman to thrive &ndash; mentally, emotionally, and physically. We also conduct regular well-being sessions covering fitness, self-defense, learning programs, and social initiatives for women employees.
Safe and Inclusive Workplace
Safety for women at work is our highest priority. Strict directives are in place for women&rsquo;s working hours, and Reporting Managers are automatically notified in case of late sitting to ensure immediate support and safety. Our Anti-Discrimination and Prevention of Harassment policies reinforce a respectful, inclusive work environment, while our PoSH Policy ensures zero tolerance towards any form of harassment. Regular PoSH training and active PoSH committees in every regional office help sustain a culture of safety, dignity, and trust.
Dignity at Workplace
We uphold a zero-tolerance approach to harassment, discrimination, or retaliation. Our Dignity at Workplace policy ensures everyone is treated with fairness, respect, and empathy.

Women-Friendly Policies at TTBS

Team Management• Oversee daily IT infrastructure operations, including incident ticket management, resource allocation, shift scheduling, and escalation management.• Directly supervise and mentor Server, Storage, and Onsite Engineers, ensuring technical excellence and customer-focused service delivery.• Foster a high-performance culture by setting clear expectations, conducting regular performance reviews, and providing coaching and development opportunities.• Ensure seamless handover and coverage across shifts, especially in global or 24x7 environments.Operational Oversight• Act as the primary technical escalation point for critical incidents and complex, cross-domain issues.• Conduct in-depth troubleshooting, perform root cause analysis (RCA), and implement long-term solutions to prevent recurrence.• Lead infrastructure upgrades, migrations, and major changes across computers, storage, network, and cloud platforms (e.g., Azure, on-prem).• Deploying and troubleshooting OpenShift and OpenStack platforms are mandatory.• Collaborate with security and compliance teams to enforce governance, risk mitigation, and regulatory requirements.• Manage vendor relationships for escalations, patch management, and advanced technical support.• Provide technical guidance and mentorship to L1–L2 support teams.• Monitor and report on key performance indicators (KPIs), SLAs, and service quality metrics.• Prepare and present weekly, monthly, and quarterly business reviews (QBRs) to IT leadership and business stakeholders.• Use data analytics to identify trends, drive service improvements, and inform strategic IT decisions.Stakeholder Engagement• Communicate proactively and effectively during incidents, escalations, and service disruptions, ensuring transparency and timely updates.• Collaborate with other IT teams (infrastructure, applications, security) to ensure seamless end-user support and service delivery.• Build strong relationships with business stakeholders, understanding their needs and aligning IT operations with business objectives.Process Improvement & Compliance• Develop, maintain, and continuously improve standard operating procedures (SOPs), runbooks, and internal documentation.• Identify and implement process improvements to enhance operational efficiency and service quality.• Ensure strict adherence to internal controls, IT policies, and compliance requirements (e.g., ISO, GDPR, SOX).Knowledge Management• Oversee the maintenance and accuracy of the IT knowledge base, ensuring documentation is current, accessible, and aligned with common support issues.• Promote knowledge sharing and consistent support practices across shifts and regions.Qualifications• Bachelor’s degree in Information Technology or a related field, or equivalent practical experience.• Minimum 8 years of experience in IT operations, with at least 2 years in a supervisory or managerial role.• Strong proficiency with ITSM tools (e.g., ServiceNow, Jira) and a solid understanding of ITIL frameworks.• Excellent analytical, communication, and presentation skills.

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