At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

Staff Software Engineer (Level 4)The Impact You Will Create As a Staff Engineer, you are a technical anchor and a multiplier for the entire engineering organization. You will move beyond building features to architecting the platforms and systems that drive our business forward. Your work will directly result in:<ul><li>Architecting for Scale: Designing and building highly resilient, distributed systems and micro-frontends/microservices that effortlessly handle massive scale and high availability.</li><li>Engineering Excellence: Setting the gold standard for code quality, system design, and performance optimization across the engineering org.</li><li>Multiplying Team Output: Elevating the technical competence of your peers through deep mentorship, code reviews, and architectural guidance.</li><li>Bridging Product &amp; Technology: Applying deep "Product Sense" to translate complex business requirements into elegant, scalable technical solutions that directly impact our customers.</li></ul>Roles &amp; Responsibilities<ul><li>Technical Leadership &amp; Strategy: Act as the technical authority for your domain. Drive the High-Level Design (HLD) and Low-Level Design (LLD) for large-scale, distributed applications.</li><li>End-to-End Ownership: Lead end-to-end component building (from database schema and backend microservices to frontend delivery) ensuring seamless integration and performance.</li><li>System Resilience &amp; Optimization: Proactively identify bottlenecks, failure points, and performance issues across the entire stack. Implement solutions for fault tolerance, high availability, and disaster recovery.</li><li>Cross-Functional Collaboration: Partner closely with Product Managers, Designers, and other engineering leaders to gather functional and non-functional requirements, ensuring technical roadmaps align with business goals.</li><li>Mentorship &amp; Culture: Champion a culture of continuous improvement. Mentor mid-level and senior engineers, guiding them through complex technical deep dives and architectural decisions.</li><li>Best Practices: Establish, maintain, and advocate for engineering best practices, including SOLID design principles, advanced testing strategies, and efficient CI/CD integrations.</li></ul>

Key Skills<ul><li>Advanced System Design: Deep expertise in building distributed systems, Large-scale Apps, and complex API/database schema designs. Mastery of High-Level Design (HLD) and Low-Level Design (LLD).</li><li>Core Engineering &amp; Problem Solving: Exceptional analytical thinking and problem-solving abilities. Capable of solving hard-level Data Structures and Algorithms (DSA) problems with highly optimized time and space complexity.</li><li>Full-Stack / Backend Depth: Extensive experience with advanced web development, microservices, microfrontends, and performance monitoring.</li><li>Scalability &amp; Resilience: Strong background in building systems designed for high availability (HA), fault tolerance, and low latency.</li><li>Product Thinking: The ability to look beyond the code to understand the user impact, market needs, and business metrics.</li><li>Communication &amp; Articulation: Excellent ability to clearly explain complex architectural thought processes and align stakeholders on technical vision.</li></ul>Qualifications<ul><li>Education: A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.</li><li>Experience:&#xa0;9+&#xa0;years of progressive software engineering experience, with a proven track record of designing, building, and deploying complex, large-scale distributed systems in production.</li><li>Technical Track Record: Demonstrated experience operating at a Staff or Lead level, where you have successfully driven the architectural vision for critical business systems.</li><li>Hands-on Mastery: A hands-on mindset—you still love writing production-level code, debugging complex distributed systems, and conducting rigorous technical reviews.</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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