At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

The Specialist - Process &amp; Program Excellence is responsible for supporting the lifecycle and success of Freshwork's channel partner ecosystem in the EMEA market. This role is the key facilitator of efficient and effective partner onboarding, activation, and other partner lifecycle events.&#xa0;&#xa0;Key Responsibilities:Partner Lifecycle Ownership<ul><li>Guide partners through the onboarding process, inclusive of contracting, systems access and setup&#xa0;</li><li>Monitor and steward onboarded partners through 30/60/90 day activation phase to ensure partner activation</li><li>Manage mid-lifecycle partner updates as needed, including partner business, contact, or relationship changes to ensure accurate contracting, partner information, and systems records</li><li>Facilitate partner offboarding or termination processes as needed with cross-functional stakeholders</li></ul>Records &amp; Documentation<ul><li>Maintain and update partner records, agreements, or other systems to ensure accurate partner information in systems of record&#xa0;</li><li>Create, maintain, and communicate policy and process documentation related to partner lifecycle activities</li></ul>Performance Tracking<ul><li>Monitor and report on partner lifecycle key performance indicators (KPIs) to deliver excellent partner experience, success and ecosystem health&#xa0;</li></ul>Relationship Building<ul><li>Build relationships with new partners to provide a welcoming and successful onboarding and activation experience</li><li>Develop strong working relationships with channel team and cross-functional stakeholders/collaborators</li></ul>Partner Feedback and Improvement<ul><li>Gather feedback from partners and internal stakeholders on areas to improve partner success</li><li>Evaluate and implement new policies, processes, tools &amp; systems to continually improve partner lifecycle activities&#xa0;&#xa0;</li></ul>

<ul><li>Bachelor's degree in Business, Marketing, or a related field.</li><li>Overall 4+ years of work experience with, proven expertise (Min 2+ years) in partner success, partner management, channel operations, business process management, or a similar role within a SaaS company.</li><li>Familiarity with CRM and partner management tools (PRM).</li><li>Excellent communication and relationship-building skills.</li><li>Ability to work collaboratively in a cross-functional environment.</li><li>Strong project management skills.</li><li>Results-oriented with a focus on revenue growth.</li></ul>

<div sr-tagline=""></div>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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