At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

<ul><li>Technical Client services role - that requires to interact with users and have a strong communication and technical background.</li><li>Requires Onboarding users, offboarding users and supporting them with technical expertise, support and setting improvements and future technology direction</li><li>Should be comfortable talking to users across multiple geographies and organizational hierarchies and being able to quickly resolve and reduce loss of productivity across the company</li><li>Be the face of IT and bring customer focus and empathy to work everyday</li><li>Should be able to leverage modern MDM systems like Jamfpro and Intune and have the ability to troubleshoot across Macs, windows and rudimentary Linux skills.</li><li>Should be able to manage logistics across the world using carriers like DHL &amp; Fedex or other providers - part of handling a hybrid workforce globally.</li><li>Ability to use a ticketing tool, document user articles and leverage AI to find solutions quickly for user issues.</li><li>Fast thinker who can thrive in a fast paced environment with diverse technology needs.</li><li>Interact with multiple teams and represent the users concerns strongly to drive better resolution for the user community.</li><li>Curiosity to train, learn and grow into multiple possible roles across various technologies.</li></ul>Job Location - We are also Open for Hyderabad or Bangalore.&#xa0;

<ul><li>Bachelor's degree in Computer Science or Electronics with at least 3 years of experience in supporting a diverse IT environment.</li><li>Deep understanding of Mac and Windows OS and troubleshooting on it</li><li>Strong understanding of JamFpro, Intune or equivalent MDM system</li><li>Understanding of DNS, DHCP and core networking concepts - inclusive of supporting a VPN based environment&#xa0;</li><li>High preference: Candidates who have worked with Google Workspace, Slack and Zoom&#xa0;</li></ul>

<div sr-tagline=""></div>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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