At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

<ul><li>Professionally manage relationships with a portfolio of assigned accounts</li><li>Build executive relationships within the customers organization</li><li>Make sure you exceed customer retention goals and ensure consistently high retention rates</li><li>Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle</li><li>Gain a thorough understanding of assigned client’s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of products</li><li>Ensure that customers derive maximum value from Freshworks and collaborate with the sales team to help upsell additional services, integrations, and features</li><li>Identify risks to client success and aggressively/proactively engage the client whenever there’s an identified retention issue</li><li>Develop and execute retention plans for customers who may be at risk</li><li>Drive resolution of escalated account issues in coordination with Billing, Support, and other departments</li><li>Gain and maintain expert knowledge of Freshworks’s products and services</li><li>Be a voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks</li><li>Manage contract related inquiries, questions, and issues from clients and other departments</li><li>Liaise with other team leaders to make sure that Freshworks’s clients are getting the best service possible</li></ul>

<ul><li>4 to 7&#xa0;years proven success in Customer Success/Account Management/Consulting role for a SaaS/product company</li><li>Proven expertise in handling enterprise customers across India</li><li>Proven track record of building strong executive level relationships</li><li>Experience with account portfolio planning, management, and prioritization</li><li>Strong project management capability and ability to multitask</li><li>High attention to detail and willingness to get “in the weeds” to fix a problem</li><li>Knowledge of customer success best practices</li><li>Experience driving client adoption of technology or software product</li><li>Exceptional communication and relationship management skills</li></ul>

<div sr-tagline=""></div>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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