At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

&#xa0;<ul><li>Engage proactively with customers using the engagement model (based on customer segment) laid out</li><li>Understand and document customer’s business flow (for large customers) and deep understanding of use-cases</li><li>Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit</li><li>Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)</li><li>Evaluate how customers manage their Freshworks product suite investment &amp; identify efficiency and effectiveness gains (process &amp; tools)</li><li>Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)</li><li>Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed</li><li>Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and</li><li>Own two key metrics (Increase Product-Adoption &amp; Customer Retention)&#xa0;</li><li>Become your customers' strategic consultant and go-to person for help; Deliver insights to help customers optimize the value of Freshworks products, and improve their metrics and overall performance.</li><li>Partner with Sales Account Management to help ensure renewal and expansion opportunities are identified and closed successfully.</li><li>Open to work from our Chennai/Bangalore office on all days</li><li>Open to work in the US shift</li></ul>&#xa0;<ul></ul>

<ul><li>3-7 years of experience working as a CSM (Preferably at a SaaS company)</li><li>Strong knowledge of ITIL processes, ITSM, &#xa0;business applications and service desk management.</li><li>Thorough familiarity with Service Desk and Internal Business Software applications</li><li>Experience working closely with C-level / SVP-level executives at customers&#xa0;</li><li>Experience with executive business reviews (QBR, MBR)</li><li>Creating structured programs to drive adoption at low-usage accounts</li><li>Influencing change in complex organizations</li><li>Exercises listening, documenting, and addressing customer pain points</li><li>At ease demonstrating product functionality; ability to provide comprehensive overview of key business use cases</li><li>Engaging phone &amp; video presence: enthusiastic and high energy, but also poised, confident, and extremely professional</li><li>Comfortable in fast-paced, global team</li></ul>

<div sr-tagline=""></div>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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