At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. 
Key Responsibilities:<ul><li>Content Development:&#xa0;Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas.</li><li>Tailored Customer Onboarding:&#xa0;Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization.</li><li>Product Training &amp; Enablement:&#xa0;Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption.</li><li>Proactive Customer Support:&#xa0;Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences.</li><li>Cross-team Collaboration:&#xa0;Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness</li></ul>

<ul><li>Minimum of 4+ years of work experience, with prior experience in Solution Engineering, Onboarding, SaaS product Implementation&#xa0;or other closely related functions highly preferred.</li><li>Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences.</li><li>Technical proficiency, including:<ul><li>ITIL certification or equivalent knowledge of IT service management.</li><li>Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls).</li><li>Familiarity with APIs and identity management systems like Active Directory.</li></ul></li><li>Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges.</li></ul>&#xa0;Skills Inventory<ul><li>Tailored customer onboarding &amp; enablement</li><li>Strong communication &amp; presentation skills</li><li>ITIL / ITSM knowledge</li><li>Networking fundamentals (TCP/IP, DNS, VPN, firewalls)</li><li>APIs &amp; identity management (e.g., Active Directory)</li><li>Customer problem-solving &amp; issue resolution</li><li>Cross-functional collaboration</li></ul>

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.&#xa0;Fresh vision. Real impact. Come build it with us.<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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