ERG Within Finastra:
Women@Finastra Inclusion Network
At Women@Finastra, we&rsquo;re supporting Finastra&rsquo;s mission to become the most loved and inclusive company in fintech, by enabling and empowering women to achieve their professional and personal aspirations through the following actions:
<ul style="text-align: justify;">
<li>Creating a safe environment.</li>
<li>Embodying diversity and inclusion.</li>
<li>Providing equal opportunity.</li>
<li>Building a network.</li>
<li>Encouraging unbiased decision making</li>
</ul>
At Finastra, we&rsquo;re committed to:
<ul>
<li style="text-align: justify;">Achieving 50/50 gender parity by 2030. Our leadership team has achieved 38% female representation and?our innovation?team surpasses this with 52%. The programs we have in place will accelerate this across the business.</li>
<li style="text-align: justify;">Promoting woman?in fintech and STEM.</li>
<li style="text-align: justify;">Enabling financial inclusion?everywhere, by promoting access to affordable?financial services, financial literacy, youth hackathons, Girls Who Code, helping bank?the unbanked and funding small &amp; minority businesses.</li>
<li style="text-align: justify;">Challenging algorithmic bias in financial services.</li>
</ul>

Join Finastra on March 6th for an insightful LinkedIn Live focusing on "Balancing Act: Inspiring Inclusion and Excellence in Fintech"&nbsp;
This engaging discussion aims to shed light on the distinctive hurdles women encounter while striving to maintain equilibrium in the fast-paced tech sector.&nbsp;
&nbsp;
The panel:
&nbsp;
<ul style="text-align: justify;">
<li aria-level="1">Anagha Dongre - Senior Director</li>
</ul>
&nbsp;
Head of GPPe Engineering, R&amp;amp;D Payment Finastra
Anagha leads a global team of engineers delivering innovative solutions for leading banks. With 20 years of experience, including 17 in finance, she excels in engineering, agile transformation, and team management across multicultural settings. Anagha is passionate about team building, collaboration, and music-inspired creativity.
&nbsp;
&nbsp;
<ul style="text-align: justify;">
<li aria-level="1">Cristina Talaba</li>
</ul>
&nbsp;
COO, Treasury and Capital Markets; Country Head @ Finastra Romania
Over 15 years at Finastra, Cristina Talaba advanced from junior roles to COO of Treasury &amp; Capital Markets. She now focuses on enhancing customer experiences, addressing pandemic-induced client disconnection by driving initiatives for loyalty and improvement.
&nbsp;
&nbsp;
<ul style="text-align: justify;">
<li aria-level="1">Elona Ruka - Wright</li>
</ul>
&nbsp;
EVP, Global Chief Risk &amp; Compliance Officer
Elona oversees diverse risk management areas at Finastra, emphasizing top-notch strategies in information security, regulatory compliance, and enterprise risk. With over 20 years of experience in financial institutions, she drives transformative efforts in risk management, governance, and compliance programs.
&nbsp;
&nbsp;
<ul style="text-align: justify;">
<li aria-level="1">Kimberly Thompson</li>
</ul>
&nbsp;
VP, Human Resources, Global
Kimberly Thompson, a seasoned HR executive, brings over 20 years of diverse industry experience and academic credentials in Organizational Leadership and Behavioral Sciences. As HR Leader at Finastra, she drives talent, strategy, and culture, aligning people strategies with sustainable growth. Passionate about diversity and community advocacy, she balances professional excellence with personal pursuits.
&nbsp;
Discover practical solutions such as flexible working hours, remote work opportunities, and supportive workplace policies tailored to help women thrive both personally and professionally.&nbsp;
Don't miss this opportunity to gain valuable insights and connect with like-minded individuals.&nbsp;
Register now to secure your spot and take a step towards achieving a harmonious work-life balance in the dynamic world of technology.
&nbsp;
About FINASTRA 
At Finastra our purpose is to unlock the power of finance for everyone &amp; redefine finance for good. We provide critical, leading solutions to the global financial services market. We&rsquo;re the orchestrator of open finance; building and delivering innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We&rsquo;re one of the world&rsquo;s largest FinTechs, working with over 9,000 customers including 90 of the top 100 banks globally.
We are more than just a workplace; we are a responsible business that believes in doing well by doing good. Now is the time to embrace new challenges, seize your opportunity and make your mark. Our people are our greatest asset.
 Note: Shortlisted candidates will be notified via email.

Finastra - LinkedIn Live

Finastra Annual Event

Onam Celebration

Finastra-TrivandrumTeam Get together

Independence Day Celebration

ESG Day-2023

Finastra

The Global Flexible Vacation Policy defines Finastra&rsquo;s commitment to life-work balance. At&nbsp;Finastra, we promote OPENworking, and we believe that everyone is more efficient without artificial limits on vacations/holiday entitlement and encourage you to take vacation as and when you need to&mdash;there will be no cap on holidays.

At Finastra we are committed to providing a safe and respectful work environment for all, we will not tolerate inappropriate behavior, including harassment, bullying, or abuse of authority. No one has to endure any type of harassment at Finastra, for any reason, at any time. Likewise, no one is permitted to harass anyone else at Finastra. Finastra does not tolerate any harassing behavior and treats all complaints of harassment seriously whether they are made informally or formally. We will instigate disciplinary or legal action against people who harass, bully, or abuse their authority. We will treat each other respectfully and challenge any unfair behavior. By respect, we mean due consideration for the feelings, wishes, and rights of others. We are all responsible for ensuring harassment doesn&rsquo;t happen at Finastra and Finastra will investigate all complaints to ensure they are resolved quickly and fairly.

Maternity Time off allows us to comply with both the letter and spirit of the law on maternity rights and to make the maternity leave process transparent and supportive for the employees. 
A female employee of Finastra India is entitled to be paid maternity leave before and after childbirth, for a total of not more than twenty-six (26) weeks (Inclusive of public holidays and weekly offs), with up to eight (8) weeks of maternity benefit to be given preceding the date of her delivery. 
In compliance with the Maternity Benefit Act 1961, female employees adopting a child below the age of three months and commissioning mothers having children through surrogacy are entitled to paid maternity leave for a period of twelve (12) weeks from the date the child is handed over to them. If the age of the adopted child is more than 3 months, the adoptive mother will not be entitled to the maternity benefit under the existing rules.
A female employee who undergoes a tubectomy operation, on submission of prescribed proof, will be entitled to two (2) weeks paid leave, immediately following the day of the tubectomy operation. In addition, every female employee who undergoes a medical termination of pregnancy or miscarriage, on submission of prescribed proof, will be entitled to six (6) weeks of paid leave immediately after the day of medical termination of pregnancy or miscarriage.
In the event of any illness arising out of pregnancy, delivery, premature birth, miscarriage, medical termination of pregnancy, or a tubectomy operation, the employee will be eligible to take an additional paid leave of up to four (4) weeks. 
Finastra reserves the right to seek a medical certificate from a doctor confirming the need for such leave due to pregnancy-related problems.

The SAFELeave &amp; Domestic Abuse Policy recognizes the unfortunate reality of domestic violence. At Finastra we are committed to tackling the issue of by providing the necessary resources and work adjustments to Personnel who need help.

Safe Leave and Domestic Abuse

The Adoption Policy defines the support provided to you by Finastra if you are expanding your family through adoption. It confirms the reimbursement of costs associated with adopting a child that Finastra will meet and that local parental leave rules equally apply to adoption. Finastra recognizes the valuable contribution that its employees can make in providing a safe and loving home for children around the world via adoption and this policy provides the family with the support that they will need.

Adoption Policy

The Finastra group of companies (&ldquo;Finastra&rdquo;) places the principles of Environmental, Social &amp; Governance (ESG) and our business mantra of &lsquo;doing well by doing good&rsquo; at the heart of its OPEN and inclusive culture. Our corporate purpose is to unlock the potential of people, businesses, and communities through open, inclusive, and sustainable finance. By focusing on our technology, talent, and network we have created a platform for positive social and environmental change through philanthropy, education, job creation, economic growth, and innovation. This strategic approach and vision for corporate responsibility was formed at the inception of Finastra. The purpose of this policy is to inform our stakeholders how Finastra will leverage its ecosystem to improve the world around us. The policy also describes various employee responsibilities and requirements, as well as the governance structure applied to the ESG agenda at Finastra.

Environment Social and Governance Policy

This policy outlines the processes involved in paternity leave. Paternity Leave provides for a short period of paid leave immediately following the birth or adoption, or within a relatively short time thereafter.
An employee is eligible for a maximum of 10 working days in the service career towards Paternity Leave. It can be utilized at a maximum of 5 working days per Child or adoption of a child, for the first two children.
Paternity leave will need to be consumed at one stretch and not in parts. No Carry forward / Accumulation / Encashment is possible with Paternity leave. The Request for Paternity Leave Approval will need to be supported by a copy of the Birth Certificate or Adoption Certificate issued by the competent governmental body.
Any inappropriate claim or usage of Paternity Leave will result in disciplinary action.

Life at Finastra: Jaysika Kandiah, Finstarter

Life at Finastra: Megan Baker

Life at Finastra: Elsa Carette

Life at Finastra: Raja Vasudevan

Life at Finastra: Yadhu Tony

Life at Finastra - Renu Mall

Reporting to the IT Client Delivery Manager, the IT Service Delivery Manager is the key interface between Finastra internal Business contacts on one side and the Technology organization on the other side, contributing to the overall delivery of technology and services to ensure a world class customer experience.As a member of the Service Delivery team for the respective LOBs, you will be responsible for the day-to-day service commitments, overall satisfaction of the business and its Clients, service level performance, enablement of IT business partners in line with IT policies and best practice and proactive management of IT service impacting issues impacting the respective LOBs.The Service Delivery Manager role provides insight to the business on the health of the Infrastructure and Application environments and is responsible for the effective oversight of service delivery related activities. The role will manage and maintain a consistent level of service and best practices to achieve adherence to client Service Level Agreements and will help to establish, grow and nurture the customer-centric culture throughout the IT teams.Responsibilities & Deliverables:Your deliverables as a Service Delivery Manager will include, but are not limited to, the following:• Develop and nurture relationships and continue to build trusted relationships with business facing functions outside of IT organisation via regular monthly meetings and timely, quality communication.• Manage customer, business and technology expectations in order to communicate to clients as required and ensure swift restoration of service.• Respond to, assess and action Client escalations in a timely manner. Follow up on post incident root cause and drive for resolution to ensure mitigation and remediation actions are deployed to production as required.• Provide regular Product health and availability reports and establish, manage and leverage relationships in order to facilitate emergency maintenance &/or changes that require client testing/communication/changes.• Initiate / drive projects towards cost savings + revenue growth and the product roadmap for your respective LOB’s.• Improve Customer experience by ensuring high quality services are provided to Clients with a focus on service quality, customer satisfaction, and productivity.• Work to ensure timely service restoration and problem resolution of complex and/or high impact incidents, minimize the adverse impact to our customers, and provide communications on root cause and service improvement plans and ongoing updates where required.• Understand and explain project expectations through Transition to Support activities for new initiatives and ensure proper oversights of ongoing Operations via LOB health dashboards• Operationalize risk register including tracking and governance.• Continually Improve the overall Service Level Management Process• Continually look at ways to improve the overall customer experience• Be an advocate for both the Business and the IT organization, ensuring alignment across organizational boundaries• Bring Business knowledge into the IT organization; broadening business knowledge.• Work with other ITSM process areas to ensure processes and workflows align with business requirements.• Single point of contact for business.• Trend analysis in incidents and drive for an improved customer experience• An active facilitator between different functions and business units driving improved service stability and ensuring a smooth transition to operations.• SDM performance will be measured against such KPIs as completion of regular Service Reviews with business, project risk detection and remediation through effective Transition-to- assessment and Major Incident Business communication is timely and consumable by the business.• Generate regular reports, analyze and identify trends for process improvement as requiredRequired Experience:• 7+ Years of IT Service Delivery Management• University degree/College diploma in related field• Available to support in US region timings.• Demonstrated understanding of ITIL methodologies, ITIL® v3 or v4 Certification desirable• Demonstrate evidence of influencing positive change within a Service Management environment• Thorough knowledge of Service Management operations including a strong knowledge of IT best practices, industry trends and customer service• Solid relationship management and performance management skills.• An ability to handle conflict/difficult situations in a fast-paced dynamic environment.• Superior knowledge of the Incident Management, Major Incident & Communication Processes.• Demonstrated leadership and coordination skills combined with the ability to create and maintain a sense of urgency across all resolver groups, and to drive and resolve incidents in a high pressure, dynamic, real time environment.• Strong problem-solving capabilities, able to work quickly and maintain a methodical and calm approach while working under stressful situations.• Demonstrated high level of personal motivation and a strong commitment to customer service.• Demonstrated ability to manage and develop key relationships, especially across LOB, Technical teams and customer.• Ability to hold technical discussions with customer and internal teams.• Excellent group communication skills such as leading discussions, briefing sessions, forums, and telephone conferences• Proven ability to summarize complex issues into concise business summaries for both technical and non-technical stakeholders and senior management is crucial.• Proven ability to perform and manage priorities within a consistent high-pressure, complex environment.• Demonstrated ability to communicate effectively and confidently at all levels i.e. in detail with technical staff / providers and in summary with senior management.• Capacity to influence outcomes, attain results, drive issues to closure, set high standards of performance and pursue challenging goals.• Ability to clearly and concisely express information, ideas and or concepts in writing and be able to present information effectively to a wide range of audience using a variety of communication means.• Strong data lead mindset and reporting skills, hands on experience with ServiceNow dashboards, other reporting tools and PowerBI• Deep understanding of ServiceNow CMDB – demonstrated experience of utilizing CMDB and contributing to its quality• Scrum Master experience, knowledge of agile delivery methodologies - preferred• Available 7/24 for escalationsShift- Night Shift Mandatory

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