At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

Role Summary:We are seeking a skilled and customer-focused Senior Solution Engineer to join our Field Sales Support team. In this role, you will partner closely with Account Executives to understand customer challenges, design impactful solutions, and deliver compelling demonstrations of the Freshworks Employee Experience (EX) suite. You will be instrumental in driving technical success across sales cycles, ensuring customers clearly see the business value and ease of adoption of Freshworks’ unified platform.Key Responsibilities:Pre-Sales Engagement:<ul><li>Collaborate with SMB and mid-market customers to identify business needs and technical requirements.</li><li>Conduct effective discovery sessions and design tailored solutions leveraging Freshservice, Freshchat, and other EX offerings.</li><li>Deliver high-impact product demonstrations and Proofs of Concept (POCs) aligned with customer goals.</li><li>Address technical inquiries and objections with clarity and confidence.</li></ul>Solution Design &amp; Delivery:<ul><li>Translate customer requirements into solution architectures and configurations that best utilize Freshworks products.</li><li>Prepare technical proposals, SoWs, and RFP/RFI responses ensuring solution accuracy and alignment.</li><li>Evaluate opportunity feasibility, highlight potential risks, and suggest mitigation strategies.</li></ul>Collaboration &amp; Cross-Functional Partnership:<ul><li>Work closely with Sales, Product Management, Engineering, and Customer Success to ensure a seamless customer journey.</li><li>Share field insights and contribute to product enhancements and roadmap discussions.</li><li>Act as a trusted technical advisor, supporting regional field teams and customer engagements.</li></ul>Product Evangelism &amp; Continuous Learning:<ul><li>Articulate the value proposition and technical capabilities of the Freshworks EX platform to diverse audiences — from IT administrators to C-level executives.</li><li>Stay current on Freshworks product updates, integrations, and broader SaaS ecosystem trends.</li><li>Proactively upskill in areas like automation, AI, and ITSM workflows to strengthen consultative selling.</li></ul>

Qualifications &amp; Experience:<ul><li>4–7 years of total experience, with 2–4 years in Solution Engineering / Pre-Sales for SaaS, ITSM, or EX platforms.</li><li>Proven expertise in creating and delivering engaging demos and POCs.</li><li>Strong understanding of SaaS architectures, APIs, integrations, and cloud ecosystems.</li><li>Exposure to Employee Experience (EX), ITSM, or workflow automation solutions preferred.</li><li>Excellent analytical, problem-solving, and presentation skills.</li><li>Strong interpersonal and communication abilities to engage both technical and business stakeholders.</li><li>Bachelor’s degree in Computer Science, Engineering, IT, or related field (or equivalent experience).</li><li>Familiarity with the Freshworks suite (especially Freshservice, Freshchat, or Freshteam) is an advantage.</li></ul>Key Skills:<ul><li>Solution Architecture &amp; Technical Design</li><li>Product Demonstrations &amp; POC Development</li><li>SaaS &amp; Cloud Technologies</li><li>Discovery &amp; Requirement Analysis</li><li>RFP/RFI Response Preparation</li><li>Stakeholder Management &amp; Collaboration</li><li>Communication &amp; Presentation Excellence</li><li>Analytical Thinking &amp; Problem Solving</li><li>Freshworks Product Knowledge (Preferred)</li><li>Understanding of ITSM / EX Domains</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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