At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

About the Role&#xa0;Have you worked in security or privacy for more than seven years and thought you have a better way of doing things? Ever thought you want to build a program your way? This might be your opportunity.&#xa0;&#xa0;As Senior Manager of Data Privacy, your role is responsible for building the Freshworks data privacy and protection strategy and program. Not only will you build this program, but manage and maintain the program. You’ll work with cybersecurity, legal, and various teams to build an enterprise-ready privacy program that shifts privacy left—taking a proactive approach to privacy right from the start; design solutions to remediate gaps and enhance the maturity of existing privacy capabilities; improve measurements and monitoring, and develop sustainable processes. You should understand risk management principles and how they apply to cybersecurity environments and leverage cybersecurity frameworks/standards like ISO/IEC 27001:2013, NIST CSF, CIS 18, NIST 800-53, etc. as well as better understand privacy regulations such as General Data Protection Regulation (EU 2016/679), CCPA and <a href="http://www.iso.org/obp/ui/#iso:std:iso-iec:27701:ed-1:v1:en">ISO/IEC 27701</a>.&#xa0;&#xa0;While the base location will be in Chennai, this role will need to work with global resources and teams located in Chennai, India, the EU, and the U.S.&#xa0;Role Expectation<ul><li>Lead as the subject matter expert on privacy and data protection across Freshworks' critical initiatives.</li><li>Develop and maintain Freshworks’ privacy program, including managing the privacy team.</li><li>Partner with DPO, Cybersecurity, and Internal Audit to maintain and monitor privacy compliance.</li><li>Integrate privacy into product development by working closely with engineering, and product teams.</li><li>Ensure deep comprehension of Freshworks' processes, systems, technologies, data, and compliance/regulatory environments (GDPR, CCPA, etc.).</li><li>Conduct privacy reviews and assessments, collaborating with cross-functional teams to ensure compliance.</li><li>Oversee third-party privacy assessments to ensure vendor compliance.</li><li>Manage privacy incidents and breaches, including response and remediation.</li><li>Collaborate with the Training &amp; Awareness team to design and implement privacy training programs that keep employees informed and engaged.</li><li>Drive a Privacy-by-Design culture throughout the company.</li><li>Stay up-to-date on global privacy regulations and manage privacy-related projects (e.g., CCPA, GDPR, EU data transfers).</li><li>Draft and support privacy policies, procedures, and guidelines.</li><li>Partner with security teams to assess privacy risks and identify potential vulnerabilities.</li><li>Engage with external privacy experts, and auditors to maintain compliance and industry best practices.</li></ul>

<ul><li>7-10 years of experience in privacy, security, or technology in SMB or enterprise environments.</li><li>3-5 years of experience in privacy engineering or compliance.</li><li>Experience leading teams in privacy, cybersecurity, governance, and compliance.</li><li>Solid understanding of data protection technologies (e.g., CASB, AIP, DLP).</li><li>Skilled in leading cross-functional teams and managing multiple projects.</li><li>Hands-on experience in implementing data protection and governance programs.</li><li>Familiar with implementing technical controls for privacy and data protection.</li><li>Practical experience documenting data inventories and data protection activities.</li><li>Ability to thrive in a fast-paced environment, identify privacy challenges, and propose actionable solutions aligned with business goals.</li><li>Privacy certifications like CIPP/US, CIPP/E, CIPM, CIPT, or similar are highly desirable.</li><li>Experienced in analyzing privacy legislation and applying recommendations for privacy-aligned outcomes.</li><li>Experience with global SaaS operations.</li><li>Familiarity with cloud data security and platforms (AWS, Azure, Google).</li></ul>

<div sr-tagline=""></div>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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