At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

The Senior Director, GTM Strategy &amp; Operations will lead strategy, planning, and operational execution for our Sales and Global Support/Customer Success organizations.Reporting to the SVP of Revenue Strategy &amp; Operations, this role will serve as a strategic partner to Sales and Customer Success leadership, helping translate business priorities into operational plans, scalable processes, and measurable outcomes.This leader will oversee day-to-day GTM operations, drive annual planning, deliver actionable insights, and ensure operational rigor across Sales Development, Commercial Sales, Support, Solution Engineering, and Customer Success functions.This is a high-impact role requiring strong cross-functional collaboration, analytical depth, and operational leadership in a fast-growing SaaS environment.Key ResponsibilitiesStrategic Planning &amp; Business Partnership<ul><li>Partner with Sales and Customer Success leadership to support annual planning, territory design, capacity modeling, Sales Forecasting and target setting.</li><li>Translate company objectives into clear GTM operating plans and execution roadmaps.</li><li>Drive quarterly business reviews and ongoing performance management rhythms.</li></ul>GTM Operations Leadership<ul><li>Lead end-to-end operational support for Sales and Support organizations.</li><li>Ensure clear operating cadences, pipeline management rigor, and forecast discipline.</li><li>Identify process improvement opportunities to increase productivity and customer outcomes.</li></ul>Revenue &amp; Performance Optimization<ul><li>Establish KPIs and dashboards across sales, support, and customer success.</li><li>Provide actionable insights on pipeline health, conversion, productivity, retention, and expansion.</li><li>Partner with Finance on budgeting, headcount planning, and performance tracking.</li></ul>Cross-Functional Alignment<ul><li>Collaborate closely with Finance, HR, Marketing Ops, Enablement, IT, and Product teams to ensure alignment on systems, incentives, and operating processes.</li><li>Drive consistency across tools, reporting, and workflows supporting the end-to-end customer journey.</li></ul>Team Leadership<ul><li>Lead and develop a high-performing GTM Strategy &amp; Operations team.</li><li>Build strong second-line leaders and foster a culture of accountability, collaboration, and continuous improvement.</li></ul>

<ul><li>15–18+ years of experience in Strategy, Revenue Operations, Sales Operations, or Business Operations in a SaaS environment</li><li>Proven experience partnering with Sales and/or Customer Success leadership</li><li>Strong understanding of pipeline management, forecasting, territory planning, and GTM performance metrics</li><li>Experience leading multi-functional or regional operations teams</li><li>Strong executive communication skills with ability to influence senior stakeholders</li><li>Demonstrated ability to operate in a fast-paced, global organization</li><li>Bachelor’s degree in Business, Engineering, or related field; MBA preferred but not required</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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