At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

&#xa0;Freshworks is seeking a Senior Data Scientist with expertise in Natural Language Processing (NLP) and advanced AI techniques to join our dynamic team. In this pivotal role, you will drive the development of cutting-edge solutions involving retrieval-augmented generation (RAG), large language models (LLMs), and agentic AI for our innovative bots platform. You will leverage your deep knowledge and experience to tackle complex challenges, deliver impactful results, and shape the future of conversational AI technology. 
Key Responsibilities:<ul><li>Strategic Problem Solving:&#xa0;Identify and define critical business problems that can be addressed through advanced machine learning and NLP techniques. Translate complex requirements into actionable data science projects.</li><li>Advanced Model Development:&#xa0;Design, develop, and deploy sophisticated NLP models, including LLMs and retrieval systems, for applications such as answer generation and conversational AI. Utilize RAG methodologies to enhance model performance and accuracy.</li><li>Algorithmic Expertise:&#xa0;Apply your deep understanding of machine learning algorithms, statistical methods, and mathematical principles to create innovative solutions that address real-world problems and drive user engagement.</li><li>Collaboration and Leadership:&#xa0;Partner with product managers, engineers, and business stakeholders to understand requirements, define success metrics, and ensure alignment with business objectives. Lead cross-functional teams to deliver end-to-end solutions.</li><li>System Architecture and Scalability:&#xa0;Oversee the integration of machine learning models into production systems. Collaborate with engineering teams to build scalable, high-performance data pipelines and ensure robust deployment of models in live environments.</li><li>Research and Innovation:&#xa0;Stay at the forefront of research in NLP, AI, and related fields. Contribute to the advancement of the company's technology stack and explore new methodologies to maintain a competitive edge in the industry.</li></ul>

<ul><li>Experience:&#xa0;Minimum of 4&#xa0;years of experience in data science, with a strong focus on NLP, machine learning, and AI technologies. Proven track record of developing and deploying NLP models and working with large-scale data systems.</li><li>Technical Skills:&#xa0;Expertise in machine learning frameworks (e.g., TensorFlow, PyTorch), NLP libraries (e.g., spaCy, Hugging Face Transformers), and experience with retrieval-augmented generation (RAG) techniques. Proficiency in programming languages such as Python and familiarity with big data technologies (e.g., Hadoop, Spark) is required.</li><li>Education:&#xa0;Master's or Bachelor's in Computer Science, Data Science, Statistics, or a related field.</li><li>Problem Solving:&#xa0;&#xa0;Strong problem-solving skills..</li><li>Communication:&#xa0;Excellent verbal and written communication skills. Ability to convey complex technical concepts to non-technical stakeholders and collaborate effectively across teams.</li></ul>

<div sr-tagline=""></div>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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