At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

About the Role:As a Senior Data Scientist with a focus on Generative Artificial Intelligence (GenAI), you will play a key role in pioneering innovative applications of data science and machine learning in employee engagement. In this role, you will support efforts to leverage GenAI techniques to address unique challenges within our company. You will contribute to building a state-of-the-art conversational service bot that can scale across a million monthly active users (MAU), developing cutting-edge production AI/ML solutions for complex Text2Action problems, and analyzing time series data to identify anomalous behavior. Imagine the next generation of IT services being offered not via dashboards or clicks but through interactive, conversational interfaces backed by real-time analysis of streaming data. This vision is what you will help make a reality. You will develop algorithms to analyze millions of streaming data points and assist in building a distributed, scalable, and high-performance system to deliver insights to customers through a next-gen conversational UI/UX.Responsibilities:<ul><li>Strategic Collaboration: Work closely with product and business teams to understand challenges and opportunities within the GenAI landscape, aligning data science initiatives with organizational objectives.</li><li>Metric Definition: Define key performance metrics to measure the value delivered to end-users through GenAI solutions.</li><li>Intelligent System Design: Utilize deep expertise in machine learning, statistics, and advanced mathematics to conceptualize, experiment with, and design intelligent systems powered by GenAI.</li><li>ML/AI Architecture: Collaborate with ML Engineers to design scalable systems and model architectures for real-time ML/AI services.</li></ul>

<ul><li>A Bachelor’s degree or higher in Computer Science, Statistics, Mathematics, or a related field, with a minimum of 4&#xa0;years of relevant work experience.</li><li>Strong problem-solving and programming skills, with a solid understanding of the mathematical foundations of machine learning algorithms, including probability, statistics, linear algebra, calculus, and optimization.</li><li>Proven experience in deploying ML projects in production systems with significant individual contributions.</li><li>Experience with natural language processing tasks utilizing prompt engineering, LLMs, transformers, and knowledge graphs is highly advantageous.</li><li>Proficiency in time series analysis, NLP, distributed systems, large-scale computing, and Big Data technologies such as Hadoop and Spark is a plus.</li><li>Expertise in at least 2 of the following areas: Natural language processing, statistical ML techniques, graph algorithms, constraint optimization, signal processing (speech or vision), deep learning, and distributed systems.</li></ul>If you are a forward-thinking data scientist passionate about pushing the boundaries of GenAI and driving the transformation of IT services through interactive, conversational experiences, we encourage you to apply and join our dynamic team. Your expertise will be pivotal in turning our GenAI vision into a reality.

<div sr-tagline=""></div>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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