At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

We are seeking a highly skilled and experienced Senior Business Analyst to join our Sales Operations team. In this role, you will leverage your analytical and Program management skills to drive strategic initiatives and optimize operational efficiencies. As a Senior Business Analyst, you will serve as a key liaison between various Sales and Operations stakeholders, ensuring that business needs are accurately captured and translated into actionable solutions.&#xa0;Key Responsibilities<ul><li>Collaborate closely with Sales teams to analyze data, synthesize insights, and generate reports on Key Performance Indicators (KPIs). Identify potential risks, opportunities, and growth drivers to drive strategic decision-making.</li><li>Drive and optimize key sales initiatives, such as Annual Operating Plans, Quota planning, Incentive programs, and Sales programs.</li><li>Automate business processes, enhance systems, and streamline data management to improve operational efficiency and accuracy.</li><li>Maintain and develop comprehensive documentation, including process workflows, engagement protocols, and Standard Operating Procedures (SOPs), to ensure consistency and effectiveness. Ensure that all documentation adheres to internal policies and promotes knowledge sharing.&#xa0;</li><li>Serve as the primary point of contact between Sales leadership, Sales Operations, and GTM program management teams, ensuring effective communication and collaboration between the teams.</li></ul>

<ul><li>Bachelor's or Master's degree in Business, Analytics, or a related field</li><li>4+ years of experience in Sales analytics/Sales Operations or a related field, with at least 2 years as a Business Analyst, would be preferred</li><li>Strong analytical skills and experience working with Advanced Excel, SQL, and data visualization tools. Experience with machine learning and predictive analytics is a plus.</li><li>Experience with Python would be a plus.&#xa0;</li><li>Experience with CRM platforms and sales pipeline management tools</li><li>Excellent communication, collaboration, and stakeholder management skills</li><li>Experience working with cross-functional teams</li><li>Ability to manage multiple projects and priorities in a fast-paced environment</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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