At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

We are seeking a highly skilled Business Analyst to join our dynamic team. In this pivotal role, you will leverage your analytical prowess to drive strategic initiatives and optimize operational efficiencies across the organization. As a Business Analyst, you will serve as a key liaison between various stakeholders, ensuring that business needs are accurately captured and translated into actionable solutions. You will play a critical role in the development and implementation of data-driven strategies that align with our organizational goals.Roles &amp; Responsibilities:<ul><li>Develop and implement regular reporting of KPIs for Customer Support performance metrics&#xa0;</li><li>Drive solutions with the Customer Support Operations and Enablement teams to improve customer experience &amp; drive customer retention.</li><li>Operate autonomously within the team, driving informed decisions with accountability; contributing effectively to the team's overall goals</li><li>Create, maintain, and present documentation, including: SOPs, rules of engagement, and process workflows to ensure adherence to internal policies</li><li>Proactively define and execute projects spanning systems, data management, and business process automation to improve operational efficiency, reduce errors, and minimize wasted cycles</li><li>Manage global stakeholder communication across multiple lines of business/time zones by establishing clear communication channels.</li><li>Encourage stakeholders to think big in developing or redesigning processes and systems that can create transformational business impact</li></ul>

<ul><li>3+ years of relevant work experience</li><li>Must have familiarity with database technologies and tools (SQL/R/PYTHON etc.), data transformation and processing</li><li>MBA from a top-tier college or a Bachelor’s degree from a top-tier university with relevant work experience</li><li>Strong data background with skills to effectively collect, analyze, interpret, and leverage data to drive decision-making</li><li>Track record of developing and managing complex data projects with multiple stakeholders successfully</li><li>Ability to work on data and make key choices based on the business context</li><li>Work experience in the Software and SaaS industries is a plus</li><li>Passion for technology and for pushing new concepts, products, and services</li><li>Strong bias toward collaboration and ability to work effectively in a cross-functional &amp; dispersed team</li><li>Positive attitude, self-starter, and high emotional intelligence (EQ)</li><li>Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders</li><li>Experience with a visualization tool such as Tableau, Spotfire, Power BI, etc.</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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