Don&rsquo;t miss GoDaddy's exclusive in-house event, designed for women in tech to engage in an insightful panel discussion and networking session. This is your chance to connect with industry leaders, exchange ideas, and better understand how GoDaddy fosters a dynamic and inclusive work culture. Known for championing diversity, equity, and belonging, GoDaddy thrives on different perspectives to drive innovation and success.
This event isn't just an opportunity to learn from inspiring professionals&mdash;it could also be your pathway to joining GoDaddy&rsquo;s growing team of talented tech experts.
Register now and make meaningful connections that might lead to your next big career move with GoDaddy.
AGENDA:
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<td style="width: 473px;">6:00 PM - 6:30 PM</td>
<td style="width: 801.781px;">Welcome</td>
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<td style="width: 473px;">6:30 PM - 7:30 PM </td>
<td style="width: 801.781px;">Panel Discussion with Leaders on Career, Growth, and Inclusion in the Workplace</td>
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<td style="width: 473px;">7:30 PM - 8:00 PM </td>
<td style="width: 801.781px;">Closing Note</td>
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About GoDaddy
GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit&nbsp;<a href="https://aboutus.godaddy.net/about-us/overview/default.aspx" data-saferedirecturl="https://www.google.com/url?q=https://aboutus.godaddy.net/about-us/overview/default.aspx&amp;source=gmail&amp;ust=1728456700152000&amp;usg=AOvVaw0zrRXfmLEI7v_6i343squX">About Us</a>

GoDaddy Women in Technology Networking Event

We are GoDaddy

GoDaddy

Ashwini Siddhi

You Belong Here at GoDaddy

Join Our Team...As a Data Analyst, you will be a key driver of operational excellence and exceptional customer experiences within the Trust & Safety team. You will forecast case volumes, advise on BPO headcount, and lead capacity planning to deliver crucial operational metrics such as time to resolution and cost per case. By leveraging sophisticated analytics and close operational partnerships you will help ensure efficient and optimal staffing, timely case handling, and fiscal responsibility!What you'll get to do...Forecasting, Capacity & Performance Management:• Forecast case volumes across multiple queues, channels, and departments, utilizing statistical and AI-based models to ensure accurate workload distribution and efficient staffing• Manage BPO headcount and capacity planning processes to align resources with business needs, customer demand, and service level targets• Deliver operational metrics including time-to-resolution, cost per case, service level, and average speed of answerData Analysis and Process Improvement:• Identify trends, threats, and opportunities for process improvement through detailed data analysis and AI-powered anomaly detection• Complete ad hoc analyses to support business changes, sizing, financial impacts, and service level projections• Design and tailor reports based on the needs of different audiences, selecting appropriate aggregation levels and clearly distinguishing between point-in-time and trend analyses to ensure insights are actionable and relevantOperational Partnership & Customer Focus:• Partner with Operations teams to balance performance and resource allocation• Contribute to the development and achievement of operational and customer experience objectives• Demonstrate a deep understanding of our customers’ needs, proactively addressing issues and collaborating cross-functionally to solve broader challenges• Ensure all recommendations and actions uphold the highest standards for customer experience, quality, and timelinessLeadership & Strategic Impact:• Act independently to determine and implement improvements to existing practices, driving operational efficiency and innovation, including the adoption of AI tools and automation where appropriate• Provide guidance and mentoring to peers, influencing the broader team and fostering a culture of continuous improvement• Enable proactive, data-driven decision-making across the organization, reducing operational risk and preventing capacity or budget overruns• Recognize the critical importance of your role in averting operational inefficiencies, budgetary issues, and delays in case handling, all of which are vital to both customer satisfaction and cost control• Collaborate with our global analytics team and report to a leader based in the US; maintain flexibility for some overlapping hours to ensure alignmentYour experience should include...• 5+ years of proven experience in workforce management, capacity planning, or contact center operations• Expertise in forecasting, scheduling, BPO management, and operational performance metrics, with a customer first mindset to identifying and addressing operational and customer needs• Experience working with AI or machine learning tools in an operational context• Advanced proficiency in Microsoft Excel and business intelligence tools (e.g., Tableau, Power Bi, Quicksight), with the ability to build insightful dashboards and reports• Hands-on experience with NoSQL (ex. MongoDB) databases, demonstrating them for complex data analysis and reportingYou might also have...• Bachelor’s degree in Computer Science, Cybersecurity, or Business Administration• Can work independently, mentor others, and drive continuous improvement• Familiarity with GoDaddy products and services

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