At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

As a Senior Analyst for Order Management, you will be a critical pillar of our Sales Operations and Finance engine. You are responsible for the integrity of the "Contract-to-Cash" lifecycle, ensuring that every customer order is processed with precision, compliance, and strategic alignment. Beyond day-to-day execution, you will serve as a change agent, leading transformation projects focused on process enhancement, automation, and global simplification. This role requires a blend of meticulous technical drafting and the ability to influence cross-functional stakeholders in a high-velocity SaaS environment.Key Responsibilities<ul><li>Contract &amp; Order Orchestration: Draft and manage complex customer contracts, ensuring 100% accuracy and strict adherence to company compliance and billing policies.</li><li>Cross-Functional Synergy: Act as the primary liaison between Sales, Finance, and Legal to resolve discrepancies, unblock order bottlenecks, and streamline the end-to-end workflow.</li><li>Process Transformation &amp; Automation: Identify operational inefficiencies and lead initiatives to simplify and automate Order Management workflows, leveraging technology to reduce manual intervention.</li><li>Revenue Integrity &amp; Audit Support: Assist in revenue recognition processes and provide comprehensive documentation to support internal and external audit requirements.</li><li>Analytical Reporting: Utilize advanced data tools to monitor order health, analyze process performance, and provide actionable recommendations to leadership.</li><li>Stakeholder Advisory: Provide high-touch support to internal teams, resolving inquiries and discrepancies with a focus on operational excellence and customer satisfaction.</li></ul>

<ul><li>Experience: 5+ years of intensive Order-to-Cash (O2C) experience, specifically within a high-growth SaaS or technology ecosystem.</li><li>Education: Bachelor’s degree in Accounting, Finance, Management, or a related business field.</li><li>Global Exposure: Proven ability to interact effectively across diverse geographies, functions, and leadership levels.</li><li>SaaS Acumen: Deep understanding of SaaS subscription models, billing cycles, and contract complexities.</li></ul>Technical &amp; Functional Skills<ul><li>Advanced Data Mastery: Expert-level proficiency in Microsoft Excel (vlookup, pivot tables, complex formulas) and the Google Workspace suite.</li><li>Systems Expertise: Hands-on experience with SAP or similar enterprise-grade ERP/Order Management systems.</li><li>EX Platforms: Familiarity with Employee Experience (EX) or Customer Experience (CX) platforms is a significant advantage.</li><li>Compliance Rigor: Strong understanding of revenue recognition principles and financial audit standards.</li></ul>Behavioral &amp; Power Skills<ul><li>Problem-Solving Agility: A proactive mindset with the ability to navigate complex discrepancies and provide innovative solutions.</li><li>Meticulous Detail-Orientation: An uncompromising focus on accuracy in contract drafting and data management.</li><li>Strategic Time Management: Ability to handle high-volume, deadline-driven tasks while simultaneously contributing to long-term transformation projects.</li><li>Collaborative Influence: A customer-service-oriented approach to internal partnerships, driving a "One Freshworks" mentality.</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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