At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

We are looking for a detail-oriented and customer-focused Senior Analyst – Billing Operations to join our Finance team. In this role, you will be responsible for end-to-end billing processes, ensuring accuracy, timely invoicing, and effective customer communication. You’ll act as a key liaison between internal teams and customers to ensure billing issues are resolved efficiently and proactively.The ideal candidate brings a strong understanding of invoicing cycles, excellent stakeholder management skills, and a willingness to work in a fast-paced, global environment with flexible shifts. If you enjoy solving operational challenges, communicating with cross-functional teams, and driving process accuracy, this role is for you. 
&#xa0;Roles &amp; ResponsibilitiesBilling &amp; Invoicing<ul><li>Perform daily invoicing activities in alignment with customer contract terms and internal SLAs.</li><li>Ensure accuracy and completeness of invoices by validating data and resolving discrepancies before processing.</li><li>Enforce agreed-upon contractual payment terms while maintaining positive relationships with customers.</li></ul>Error Resolution &amp; Support<ul><li>Identify and investigate billing errors, working cross-functionally with Finance, Sales, and Customer Success teams to resolve them.</li><li>Support financial reporting and reconciliation by sharing timely and accurate billing data with internal stakeholders.</li><li>Respond to internal and external billing-related queries within agreed turnaround timelines.</li></ul>Customer Communication &amp; Dispute Management<ul><li>Effectively communicate with customers to understand their invoicing and payment processes.</li><li>Identify payment barriers early in the billing cycle and proactively engage with relevant stakeholders (both internal and external) to resolve disputes or delays.</li><li>Review and manage aged receivables, escalating potential bad debts and coordinating for write-offs where applicable.</li></ul>Administrative &amp; Operational Support<ul><li>Maintain clear documentation of all billing transactions and communication trails.</li><li>Assist with general administrative duties related to billing and collections.</li><li>Contribute to continuous improvement efforts within the billing operations function.</li></ul>

Qualifications<ul><li>4–7 years of experience in billing operations or related finance functions.</li><li>Bachelor’s degree in Commerce, Business Administration, or a related field.</li><li>Prior experience in cash applications, collections, or MIS reporting is a plus.</li><li>Willingness to work in a 24/7 operational environment with rotational shifts and workday/weekend coverage.</li></ul> 
Skills Inventory 
 
Communication &amp; Customer Management<ul><li>Strong written and verbal communication skills to engage with both internal teams and external customers.</li><li>Ability to reach the correct point of contact on the first attempt and explain complex billing issues clearly.</li></ul>Problem-Solving &amp; Negotiation<ul><li>Skilled in managing disputes, handling objections, and negotiating resolutions in a professional manner.</li><li>Proactive in identifying root causes of issues and preventing recurrence.</li></ul>Systems &amp; Tools<ul><li>Working knowledge of MS Office tools (especially Excel).</li><li>Familiarity with billing platforms, ERP/CRM systems, and financial reporting tools is a plus.</li></ul>Operational Agility<ul><li>Strong organizational skills and attention to detail.</li><li>Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.</li><li>Open to learning new systems and processes and adapting to changing operational needs.</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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