At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

We are looking for a highly skilled Senior Analyst – Order Management to join our dynamic team. In this role, you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. In addition, you will get an opportunity to work on various transformation projects focused on process simplification, enhancement and automation.Key Responsibilities<ul><li>Process and manage customer orders by drafting contracts, ensuring accuracy and compliance with company policies.</li><li>Work closely with Sales, Finance, and other Internal teams to resolve order-related issues and improve workflows.</li><li>Maintain meticulous attention to contract details, ensuring alignment with billing policies.</li><li>Analyze order management processes and recommend improvements to enhance efficiency.</li><li>Assist in revenue recognition processes and support audit requirements.</li><li>Provide excellent customer service by addressing inquiries and resolving discrepancies efficiently.</li><li>Utilize Microsoft Excel, Google Suite, SAP, and other tools for reporting, data analysis, and process optimization.</li></ul>

<ul><li>5+ years of Order to Cash experience in a high-growth SaaS environment.</li><li>Business degree in Accounting, Finance, or Management preferred.</li><li>Excellent communication skills, with the ability to interact across all levels, functions, and geographies.</li><li>Problem-solving ability with strong attention to detail.</li><li>Good understanding of EX platforms would be plus.</li><li>Customer service-oriented mindset, working collaboratively to improve processes and customer experiences.</li><li>Advanced knowledge of Excel and experience with Google Suite, Microsoft Word, PowerPoint etc.</li><li>Strong time management skills, with the ability to handle multiple tasks and meet deadlines efficiently.</li></ul>&#xa0;If you are detail-oriented, passionate about process improvement, and thrive in a fast-paced SaaS environment, we encourage you to apply!

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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