Amazon’s mission is to be the earth’s most customer-centric company, and this mission is central to our work in diversity and inclusion. Diverse and inclusive teams have a positive impact on our products and services, and help us better serve customers, selling partners, content creators, employees, and community stakeholders from every background. We are constantly learning and iterating, whether through central programs or work within our business teams, through programs that are local, regional, and global.
 Amazon has always been, and always will be, committed to diversity and inclusion. We seek builders from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work. We are continually looking for ways to further strengthen our culture of inclusion. To help bring the best talent into Amazon, we recruit from diverse academic institutions, we partner with organizations globally, and we also support non-traditional learning pathways. 
 Our focus on diversity and inclusion helps us keep improving the customer experience – and the selection, value, and convenience we provide our customers from every walk of life.
 
Learn more about Diverse Perspectives at Amazon - <a href="https://www.youtube.com/watch?v=6zdmitPQg8k&feature=youtu.be">https://www.youtube.com/watch?v=6zdmitPQg8k&feature=youtu.be</a>

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Ramp back Program:&nbsp;This program will provide employees the opportunity to ease the transition back to work following a pregnancy-related leave of absence, and/or following a parental leave of absence for a primary caregiver. The Ramp Back program is not a leave of absence, but rather a short-term, modified work schedule for up to eight (8) consecutive weeks immediately following a qualifying pregnancy-related leave or the adoptive/commissioning mother leave.
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Affinity groups:&nbsp;Our Affinity Groups bring employees together across businesses and geographies. With executive and company sponsorship, these groups play an important role in building internal networks for career development, advising Amazon business units, leading in service projects, participating in policy discussions, and reaching out to communities where Amazonians live and work.

Day Care: applicable for all employees (men and women) across all Amazon India with Children aged six (6) months to six (6) years

Work from Home Flexibility - Amazon India recognizes that situations may occur where employees may need to temporarily alter their work arrangements in order to better accommodate difficult or demanding periods of their lives, while still meeting the demands of their job. A WFH arrangement allows an employee to work from home, for all or part of the scheduled workweek through discussion and agreement with their manager and /or HRBP

Amazon India provides paid Maternity Leave offers benefit to employees including birth mothers and adoptive mothers. A birth mother can avail upto 26 weeks of paid leaves, adoptive/ commissioning mothers can avail upto 12 weeks of paid leaves.

Other

Birth/adoptive father&ndash; 6 weeks within one year from the date of birth or adoption of the child.

Selling Partner Support Associate - SPS NA (Work from home) - Kolkata Team Description:Want to join the Earth's most customer centric company? Do you like to dive deep to understand problems? Are you someone who like to challenge Status Quo? Do you strive to excel at goals aligned to you? If yes, we have opportunitiesforyou.TheSellingPartnerSupport(SPS)teamatAmazonislookingtohirecandidateswhocanexcel in a Virtual (Work from Home) Environment. The SPS team acts as the primary interface between Amazon and our 3rd party Sellers and Vendors. Sellers are our 3P customers that join the 'Selling on Amazon' program which in turn enables both individuals and businesses to sell their products and inventory on Amazon Marketplaces. When one registers as a Vendor, Amazon becomes a full-time distributor of your products. We buy and store the inventory, and take care of everything from shipping and pricing to customer service and returns. India as a region support different marketplaces in India, NA, EMEA&APAC.Job Description:The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.Virtual Contact Center (VCC) associates are expected to work from a home location approved by Amazon for all scheduled hours. The home location is as mentioned at the top of the JD, and associates are expected to be at this location on the date of joining. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work- like environment at home location so that associates can deliver their best in terms of productivity and quality.Roles and Responsibilities:This includes, but is not limited to:The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers. Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.Basic QualificationsEducation: Bachelor Degree in any discipline with 0-10 years of experience. Excellent written and verbal communication in English. Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement. Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. During the first four months (Training & Transition) no unplanned leaves are allowed. Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office. Home environment free from background noise where you can connect to the internet and work on your deliverables. Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider. Should have access to mobile phone at all times from a reliable provider. Should have power back up in case of power shut down. Candidates who are based in Kolkata should apply.Additional Information:Information security:You should be will to sign a undertaking pertaining to do's and don'ts in accordance to the data Security policyIn Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk as their workspaceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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