Bosch Group

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd"><html><body><section class="job-section" id="st-jobDescription"><div> <h2 class="title">Job Description</h2> </div> <div class="wysiwyg" itemprop="responsibilities"> Job Description   <ul> <li>Candidate should have at least 6 to 8 years of experience in  Sales and Service Cloud V1 (C4C) and V2</li> <li>SAP CRM experience desirable but not mandatory</li> <li>Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2</li> <li>Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2.</li> <li>Actively participate in Presales RFP for solutioning of CX solutions.</li> <li>Prepare Business Requirement Documents (BRD) and functional specifications.</li> <li>Configure SAP Service Cloud V2 based on business needs (e.g., business roles, workflow rules, service levels, ticket management, etc.).</li> <li>Lead end to end implementation and coordination with component teams.</li> <li>Lead UAT (User Acceptance Testing) and ensure quality assurance of the configured solution.</li> <li>Collaborate and work with team during project phases such as build, test, deployment, and hyper care.</li> <li>Collaborate with technical teams on integration needs, data migration, and custom development.</li> <li>Worked extensively in Integration capabilities of C4C and SAP Sales and Service Cloud V2 with SAP S4HANA, SAP CPI and Third party ERP's.</li> <li>Candidate should have deep understanding on SAP BTP Architecture for side by side extensions with SAP Sales and Service cloud V2.</li> </ul>   Skills Required   <ul> <li>Experience in leading projects with Hands-on experience in SAP C4C, SAP Sales and Service Cloud V2.Atleast 2 end to end lifecycle implementation projects</li> <li>Solid understanding of SAP Sales and Service Cloud V2 architecture, capabilities, and extensibility options.</li> <li>Ability to gather requirements, perform fit-gap analysis, and convert into functional documentation.</li> <li>Strong knowledge of business process flows in Sales and Service areas (e.g., lead-to-quote, ticket management, SLA, routing rules).</li> <li>Experience in preparing BRDs, test cases/scripts, training materials, and user documentation.</li> <li>Familiarity with SAP Service Cloud V2 configuration tools, such as: Workflow Rules, Business Rules, User Roles & Authorizations, Service Levels & Categorization Schemas</li> <li>Experience in Key user tools and screen adaptations</li> <li>Experience in creation of Org structure, Material and customer data</li> <li>Exposure to SAP C4HANA implementation methodology and deployment options</li> <li>Understanding of integration scenarios with SAP S/4HANA or other backend systems.</li> <li>Strong analytical, problem-solving, and communication skills.</li> <li>Ability to work in agile/scrum environments and interact directly with clients and stakeholders.</li> <li>Client facing experience is preferred</li> <li> Good communication skills in English   </li> </ul>   </div></section><section class="job-section" id="st-qualifications"><div> <h2 class="title">Qualifications</h2> </div> <div class="wysiwyg" itemprop="qualifications"> Educational qualification: B.E./B.Tech., MBA Preferred </div></section></body></html>

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