Warner Bros. Discovery

<html><body> Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role :   We are  seeking  a talented and experienced Salesforce  Developer  to join our team. The ideal candidate will have  expertise  in  Sales f orce Voice,  Service Cloud, Commerce Cloud, Marketing Cloud, Sales Cloud, and MuleSoft integrations. Additionally, experience in implementing Contact Center solutions and Einstein AI for predictive analytics and automation is highly preferred. This role involves designing, developing, and  optimizing  Salesforce solutions that empower business operations and enhance customer experiences.  <div> Your Role Accountabilities:   </div><div> SALESFORCE DEVELOPMENT   </div><div> <ul> <li> Design, develop, and  maintain  custom solutions across Salesforce Clouds (Service, Commerce, Marketing, and Sales).    </li> </ul></div><div> <ul> <li> Create and  optimize  Salesforce Lightning components, Apex classes, Visualforce pages, and Flows.   </li> </ul></div><div>   </div><div> INTEGRATION MANAGEMENT   </div><div> <ul> <li> Build and manage integrations between Salesforce and external systems using MuleSoft.    </li> </ul></div><div> <ul> <li> Ensure data synchronization and seamless workflows across platforms.    </li> </ul></div><div>   </div><div> CONTACT CENTER IMPLEMENTATION   </div><div> <ul> <li> Configure and enhance Salesforce Service Cloud to support contact center operations, including omnichannel capabilities, case management, and live agent tools.    </li> </ul></div><div> <ul> <li> Collaborate with stakeholders to align contact center workflows with business goals .      </li> </ul></div><div> <ul> <li> Configure and enhance Salesforce voice through Amazon connect   </li> </ul></div><div>   </div><div> EINSTEIN AI DEPLOYMENT   </div><div> <ul> <li> Implement and  optimize  Einstein AI for predictive analytics, lead scoring, and customer insights.    </li> </ul></div><div> <ul> <li> Leverage Einstein Bots and recommendations to enhance customer interactions and automate tasks .      </li> </ul></div><div>   </div><div> COLLABORATION & SUPPORT   </div><div> <ul> <li> Work closely with business analysts, administrators, and stakeholders to translate requirements into technical specifications.    </li> </ul></div><div> <ul> <li> Troubleshoot and resolve issues to ensure system stability and performance.   </li> </ul></div><div> Qualifications & Experiences:   </div><div>   </div><div> <ul> <li> Bachelor's degree in Computer Science , Information Systems, or equivalent experience   </li> </ul></div><div> <ul> <li> 3+ years of hands-on experience with Salesforce development and customization   </li> </ul></div><div> <ul> <li> Expertise  in Service Cloud, Commerce Cloud, Marketing Cloud, and Sales Cloud ,  Salesforce Voice   </li> </ul></div><div> <ul> <li> Experience with MuleSoft  Anypoint  Platform for integration development   </li> </ul></div><div> <ul> <li> Proficiency  in Apex, Lightning Web Components, SOQL, and Salesforce APIs (REST/SOAP)   </li> </ul></div><div> <ul> <li> Strong understanding of Salesforce data model, workflows, and security configurations   </li> </ul></div><div> <ul> <li> Familiarity with Einstein AI features like Einstein Bots, predictive analytics, and recommendations   </li> </ul></div><div> <ul> <li> Experience in implementing contact center solutions using Salesforce   </li> </ul></div><div> <ul> <li> Experience in Service Cloud voice on the Salesforce side  and  Amazon Connect side   </li> </ul></div><div>   </div><div> Not Required but preferred experience:   </div><div> <ul> <li> Salesforce certifications in relevant modules (e.g., Salesforce Developer, Service Cloud Consultant, or Marketing Cloud Consultant)   </li> </ul></div><div> <ul> <li> Knowledge of agile methodologies and DevOps tools (e.g., Git, Jenkins, or Copado)   </li> </ul></div><div> <ul> <li> Experience with Tableau   </li> </ul></div> How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at <a href="http://www.wbd.com/guiding-principles/" target="_blank"> www.wbd.com/guiding-principles/ </a> along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our <a href="https://careers.wbd.com/global/en/accessibility" target="_blank">accessibility page</a> for instructions to submit your request.</body></html>

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