At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

As a Sales Manager - Account Manager you will nurture relationships and drive growth within our existing account portfolio. You’ll champion Freshworks’ products by helping organizations work smarter, achieve stronger outcomes, and deliver outstanding experiences. We’re looking for someone collaborative and driven by a growth mindset, who thrives in a dynamic environment and is passionate about unlocking opportunities through cross-sell, upsell, and expansion in strategic accounts. 
 
What you will do: 
 
- Engage, discover &amp; drive results: Develop and execute customer-focused account plans exceeding revenue targets through upsell, cross-sell, renewals, and new opportunities. 
- Articulate Value: Be a strategic partner, understanding customer challenges, connecting solutions to real-world outcomes, and engaging executives in impactful conversations and results. Stay informed about industry trends and competitors to represent our solutions with confidence. 
- Execute the Sales Process: Lead and close complex enterprise deals with mastery, building alignment across C-level stakeholders, negotiating value-based agreements, and driving opportunities to successful outcomes. 
- Learn &amp; Collaborate: Work with colleagues across Customer Success, Implementations, Billing, Deal Desk, Pre-Sales, and Marketing to ensure seamless customer experiences. Share your expertise by mentoring and supporting teammates in their growth. 
-&#xa0;Expand &amp; Grow: Drive net revenue retention by identifying expansion and cross-sell opportunities within existing accounts. Build strategic account plans, strengthen executive relationships, and deliver consistent forecasting and revenue execution. Travel, as required, to deepen partnerships, unlock new use cases, and represent Freshworks with purpose.

- Experience that counts: 8+ years in software sales, with a track record of success in growing existing accounts through upsell and cross-sell strategies, and a consistent record of meeting or exceeding goals. 
- Strategic mindset: Proven ability to design and execute account plans while engaging confidently with executives, technical experts, and operational teams alike. 
- Consultative approach: Skilled in building strong business cases and ROI stories that resonate with diverse stakeholders. 
- Strong communicator: Excellent presentation, listening, and communication skills that foster value-driven, collaborative conversations. 
- Domain knowledge: Familiarity with the CRM, CX, or ITSM space is a strong plus, though a willingness to learn and adapt is equally valued.

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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