TransUnion CIBIL Limited

Dynamics of the RoleThis role is central to driving modernization efforts across the organization. The Program Manager will serve as a strategic anchor for transformation initiatives, ensuring alignment across departments, regulatory compliance, and timely execution of critical programs. The role demands strong leadership, cross-functional coordination, and a deep understanding of technology, finance, and regulatory landscapes. Without this role, modernization timelines may slip, regulatory risks could escalate, and financial, project, and operational planning may lack cohesion.Roles & ResponsibilitiesResponsibility 1: Regulatory Remediation Oversight• Manage and track remediation efforts for Regulatory observations, ensuring timely closure and compliance with regulatory standards. Liaise with internal audit, compliance, and external regulators to maintain transparency and accountability.Responsibility 2: Strategic Planning & Financial Governance• Oversee Capex-Opex tracking and support the development of the 3-Year Plan (3YP). Ensure financial discipline and alignment of investments with strategic priorities. Provide insights and reporting to senior leadership for informed decision-making.Responsibility 3: Agile Planning & Execution• Track PI (Program Increment) planning across the department, ensuring alignment with business goals and delivery timelines. Facilitate agile ceremonies and support teams in resolving dependencies and blockers.Responsibility 4: Cloud Transition & Service Reliability• Facilitate the transition to GCP (Google Cloud Platform), ensuring compliance with regulatory and process standards. Drive initiatives to improve service reliability across client-facing systems and monitor strategic programs from Mancom and ITSC.Responsibility 5: Modernization Program Governance• Provide program-level oversight for the API Gateway & Authentication stack migration initiative through 2026. Ensure effective tracking of milestones, interdependence, and risks. Facilitate stakeholder alignment, maintain governance routines, and support timely decision-making to keep modernization efforts on schedule and within scope.Experience and Skills• Qualification: Bachelors in IT/CSE • Experience: Minimum 10 years of experience in the technology domain, including at least 5+ years in a leadership role as an Application Owner or Technical Lead, overseeing large-scale enterprise applications• Travel: Flexibility to travel as needed • Leadership: Executive presence and assertiveness • Work Style: Self-starter, ability to work independently, handle ambiguous situations, and exercise judgment in a variety of scenarios • Communication: Strong communication, organizational, verbal & written skills • Execution: High degree of responsibility and ownership, strong multitasking, coordination, and tenaciously looking for ways to get resultsMust Have Skills<ul style="text-align: justify;"><li>Proven experience in managing large-scale modernization or transformation programs</li><li>Strong understanding of regulatory compliance frameworks (especially RBI guidelines)</li><li>Expertise in Capex-Opex tracking and strategic financial planning</li><li>Experience with Agile methodologies and PI planning</li><li>Familiarity with cloud platforms, preferably GCP</li><li>Proficiency in CI/CD governance and understanding of DevSecOps lifecycle</li><li>Knowledge of Infosec governance, including data protection, access controls, and compliance standards</li><li>Excellent stakeholder management and cross-functional coordination skills</li><li>Strong analytical and problem-solving capabilities</li></ul>Good to have Skills<ul style="text-align: justify;"><li>Experience with Kong API Gateway or Ping Identity solutions</li><li>Exposure to portal migration projects or enterprise platform transitions</li><li>Knowledge of IT governance frameworks (e.g., COBIT, ITIL)</li><li>Experience working with executive committees like Mancom or ITSC</li><li>Background in service reliability engineering or DevOps practices</li><li>PMP, PRINCE2, or similar project management certifications</li></ul>Essential Competencies<ul><li style="text-align: justify;">Ability to build trusting relationships - across all levels and in the immediate / extended team internationally, should be known and regarded as a trusted competent advisor.</li><li style="text-align: justify;">Driving innovation – A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking.</li><li style="text-align: justify;">Business Acumen – Spends time to ensure understanding of the business and aligns accordingly.</li><li style="text-align: justify;">Change agent – Ability to diagnose correctly, design and execute interventions. Ensures communication through appropriate channels in a concise and proactive manner.</li><li style="text-align: justify;">Execution champion – Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approach</li></ul>

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