At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

OverviewWe’re seeking a proactive and detail-oriented Product Operations Manager to lead cross-functional execution for new product and feature launches. In this mid-career role, you will drive alignment across Product, Engineering, IT, Finance, Marketing, Sales, Enablement, Support, and other stakeholder groups to ensure every launch moves smoothly from planning to post-launch adoption. You’ll bring strong program management expertise, operational rigor, and a deep understanding of go-to-market workflows to help Freshworks deliver high-impact launches at scale.Roles &amp; ResponsibilitiesProgram &amp; Launch Management<ul><li>Manage end-to-end planning and execution of NPI (New Product Introduction)&#xa0;programs from concept through launch and early adoption.</li><li>Create and maintain detailed project plans, timelines, risks, dependencies, and milestones.</li></ul>Cross-Functional Alignment<ul><li>Drive alignment across Product, Engineering, IT, Finance, Marketing, Sales, Enablement, and Support to ensure launch readiness.</li><li>Facilitate stakeholder meetings, launch reviews, and go/no-go checkpoints for timely decision-making.</li></ul>GTM &amp; Enablement Support<ul><li>Coordinate development of GTM assets, sales enablement content, internal training, and support documentation.</li><li>Partner with Product Marketing and Enablement teams to deliver launch messaging, demos, and rollout plans.</li></ul>Operational Execution &amp; Tracking<ul><li>Monitor execution progress, provide clear status updates, and escalate risks to leadership.</li><li>Collaborate with Support and Customer Success to prepare internal teams for customer inquiries and smooth adoption.</li></ul>Process Improvement<ul><li>Identify inefficiencies and implement process improvements to enhance launch efficiency and cross-team coordination.</li></ul>

<ul><li>6–8 years of experience in program management, product operations, or go-to-market roles in a tech or SaaS environment.</li><li>Proven track record managing complex, cross-functional programs with multiple stakeholders.</li><li>Strong project management skills; experience with tools like Smartsheet, Jira, or equivalents.</li><li>Excellent communication, collaboration, and stakeholder management capabilities.</li><li>Familiarity with Agile development, go-to-market readiness, and product lifecycle management.</li><li>Bachelor’s degree in Business, Engineering, Marketing, or related field (MBA is a plus).</li></ul>Skills InventoryProgram &amp; Project Management<ul><li>Cross-functional program execution</li><li>Timeline, dependency &amp; risk management</li><li>Agile workflows</li></ul>Tools &amp; Systems<ul><li>Smartsheet</li><li>Jira</li><li>Program tracking/PM tools</li></ul>Cross-Functional Collaboration<ul><li>Stakeholder management</li><li>GTM alignment</li><li>Sales, Support &amp; Enablement coordination</li></ul>Communication<ul><li>Executive communication</li><li>Meeting facilitation</li><li>Status reporting &amp; escalation</li></ul>Business &amp; Product Insight<ul><li>Go-to-market processes</li><li>Product lifecycle knowledge</li><li>Launch readiness &amp; adoption planning</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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