At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

The Procurement Operations Specialist will support the day-to-day procurement activities across all business units with a strong emphasis on indirect spend categories. This role is critical to ensuring a streamlined source-to-pay (S2P) process, compliance with procurement policies, supplier onboarding, PO management, and operational excellence. You will work closely with cross-functional stakeholders, including strategic sourcing, finance, IT, legal, and internal business partners, to execute purchasing requests, maintain procurement data integrity, and support continuous improvement initiatives.Key Responsibilities:<ul><li>Procure-to-Pay (P2P) Execution<ul><li>Process purchasing requests and convert them into Purchase Orders (POs) accurately and promptly.</li><li>Ensure compliance with procurement policies, approval hierarchies, and budget validations.</li><li>Manage PO lifecycle, including changes, closures, and confirmations.</li></ul></li><li>Operational Procurement Support<ul><li>Support sourcing and procurement activities for all indirect categories such as IT, marketing, professional services, facilities, and HR services.</li><li>Collaborate with internal stakeholders to clarify requirements and ensure smooth ordering processes.</li><li>Provide guidance on procurement processes and systems to end users.</li></ul></li><li>Supplier Management &amp; Enablement<ul><li>Assist with new supplier onboarding, including due diligence, documentation, and system set-up.</li><li>Maintain accurate supplier records and support vendor master data management.</li><li>Serve as a liaison between stakeholders and suppliers to resolve operational issues (invoices, delivery, system-related queries).</li></ul></li><li>Process Improvement &amp; Compliance<ul><li>Identify opportunities to streamline procurement workflows and reduce cycle times.</li><li>Support automation initiatives and tool implementations (e.g., NetSuite, Graphite, Coupa).</li><li>Ensure adherence to ethical sourcing practices, internal controls, legal and external (SOX, SEC reporting) obligations.</li></ul></li><li>Data Management &amp; Reporting<ul><li>Maintain accurate procurement data, including spend analytics, compliance metrics, and PO tracking.</li><li>Generate reports and dashboards to monitor procurement KPIs and drive insights for optimization.</li><li>Support audit and compliance requirements with appropriate documentation and process records.</li></ul></li></ul>

<ul><li>Bachelor's degree in Supply Chain Management, Business Administration, or a related field.</li><li>5+ years of experience in strategic sourcing, procurement, or supply chain management or a related field.</li><li>Proven track record of developing and executing successful sourcing strategies that have resulted in cost savings and value creation.</li><li>Strong negotiation, contract management, and supplier relationship management skills.</li><li>Excellent analytical, problem-solving, and decision-making abilities.</li><li>Proficiency in sourcing software, ERP systems, and data analysis tools.</li><li>Excellent communication, interpersonal, and presentation skills.</li><li>Ability to work independently and collaboratively in a fast-paced, dynamic environment.</li><li>Strong ethical standards and commitment to integrity.</li><li>Flexible to work in US shift timings (6 pm to 3 am).</li></ul>Preferred Qualifications:<ul><li>Experience supporting global business units or shared service centers.</li><li>Familiarity with spend analytics and reporting tools.</li><li>Exposure to supplier due diligence, risk mitigation, and compliance requirements.</li><li>Prior experience in technology, SaaS, or high-growth environments.</li></ul>Key Competencies:<ul><li>Customer-focused mindset with a drive for operational efficiency.</li><li>Analytical thinking and problem-solving ability.</li><li>Agility to thrive in a dynamic, fast-paced environment.</li><li>High ethical standards and strong integrity.</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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