UWorld

<html><body>UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations.We are seeking a Process Associate / Risk Analyst to support our Fraud & Risk Operations team in identifying, analyzing, and preventing online fraud and piracy. This role involves continuous fraud analysis, auditing transactions, managing chargebacks, handling account activations/deactivations, and ensuring compliance with DMCA and payment security guidelines. The candidate will also interact with customers to resolve fraud-related concerns. Key Responsibilities: Fraud & Risk Analysis<ul><li>Perform continuous fraud analysis on customer account activity and online transactions.</li><li>Identify suspicious patterns related to online fraud, payment abuse, and piracy.</li><li>Raise tickets for fraud flags and auditing findings based on internal policies.</li></ul> Account Management<ul><li>Review, activate, and reactivate genuine customer accounts after verification.</li><li>Deactivate accounts involved in chargeback abuse, fraud, or policy violations.</li><li>Handle account recovery processes for legitimate customers.</li></ul> Chargeback & Payment Auditing<ul><li>Investigate chargebacks and payment disputes.</li><li>Monitor, audit, and validate transactions to ensure compliance with company and payment gateway standards.</li></ul> DMCA & Online Piracy Handling<ul><li>Handle DMCA takedown requests related to copyright violations and online piracy.</li><li>Investigate reported cases of content misuse or illegal distribution.</li></ul> Customer Interaction<ul><li>Communicate with customers via email, chat, or calls for:</li><ul><li>Account verification and recovery</li><li>Fraud investigations</li><li>Chargeback resolution</li><li>DMCA-related escalations</li></ul><li>Maintain professional and empathetic communication while handling sensitive cases.</li></ul> Required Qualifications:<ul><li>Bachelor’s degree in Business Administration, Finance, Commerce, Computer Science, or a related field.</li><li>3–5 years of experience in Fraud Operations, Risk Analysis, Trust & Safety, or Transaction Monitoring.</li><li>Strong understanding of online fraud, online piracy, chargebacks, and payment auditing.</li><li>Experience working with ticketing systems and case management tools.</li><li>Excellent communication and problem-solving skills.</li></ul>  Preferred Skills<ul><li>Knowledge of payment gateways and fraud detection tools.</li><li>Experience handling customer escalations.</li><li>Familiarity with compliance frameworks and DMCA guidelines.</li></ul></body></html>

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