F335 Deutsche India Private Limited, Bangalore Branch

<html><body> <h2> Job Description: </h2> Job Title: Operations Service Specialist, AVP Location: Bangalore, India Role Description <ul><li>Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet.</li><li>The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.</li></ul> What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy<ul><li>Best in class leave policy</li><li>Gender neutral parental leaves</li><li>100% reimbursement under childcare assistance benefit (gender neutral)</li><li>Sponsorship for Industry relevant certifications and education</li><li>Employee Assistance Program for you and your family members</li><li>Comprehensive Hospitalization Insurance for you and your dependents</li><li>Accident and Term life Insurance</li><li>Complementary Health screening for 35 yrs. and above</li></ul> Your key responsibilities<ul><li>Management of support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery</li><li>Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents</li><li>Ensure analysts are using the correct troubleshooting methods and processes</li><li>Manage escalations by collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues</li><li>Overview of areas that need monitoring, reporting and improvement</li><li>Identifying the required metrics and ensuring that they are addressed, monitored and improved where necessary</li></ul> Your skills and experience<ul><li>Experience with multiple technology stacks (UNIX, job monitoring, SQL, DB2/Oracle database, Geneos)</li><li>Working knowledge of standard tools (Service-Now, Confluence, JIRA, splunk)</li><li>ITIL qualified desirable</li><li>English language skills mandatory, German CEFR A1 level preferred (higher desirable)</li></ul> Education <ul> <li>Bachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)</li></ul> How we’ll support you<ul><li>Training and development to help you excel in your career</li><li>Coaching and support from experts in your team</li><li>A culture of continuous learning to aid progression</li><li>A range of flexible benefits that you can tailor to suit your needs</li></ul> About us and our teamsPlease visit our company website for further information: <a href="https://www.db.com/company/company.html" target="_blank">https://www.db.com/company/company.html</a>We strive for a <a target="_blank" href="https://careers.db.com/inside-deutsche-bank/our-culture">culture </a>in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.<div> <div> <div> <div>Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.</div> </div> </div></div></body></html>

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