Join an inclusive culture: At Citrix, we value diversity and inclusion, seeking to create a sense of belonging where all employees can thrive and bring their full selves to work. We speak up against legislation and regulations that conflict with our values and racism, violence, and bias in our communities. You can live your values here, without fear of exclusion.
<a href="https://www.citrix.com/about/diversity-inclusion/">https://www.citrix.com/about/diversity-inclusion/</a>

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Cloud Software Group

Throughout the COVID-19 pandemic, the majority of our employees in Bangalore have been working remotely.
During these unprecedented times, Citrix is grateful to be a leader in&nbsp;remote work&nbsp;and&nbsp;business continuity&nbsp;so we can support our communities and employees. We've been helping our customers and partners around the world for the past 30 years in managing their businesses through a variety of disruptions, including a whole host of natural and man-made disasters.

We will not tolerate any form of discrimination or harassment and strive to create an environment in which every employee has a safe and professional working environment.
Citrix will not tolerate discrimination or harassment based on race, color, ethnicity, religion, gender, national origin, pregnancy, childbirth or related medical conditions, disability, age, marital status, genetic carrier status, veteran status, citizenship, sexual orientation, gender identity, or any other characteristic that is protected by law.

18 weeks paid maternity and paternity leave policy.&nbsp;

Share our purpose: Come work for an authentic, purpose-driven company that&rsquo;s making a difference by enabling remote and distributed work models for the world&rsquo;s organizations and their employees. Your ideas and contributions matter and will have an impact. At Citrix, we have an open, collaborative culture that is focused on achieving the best outcomes for our employees and our customers.
<a href="https://jobs.citrix.com/culture-and-values">https://jobs.citrix.com/culture-and-values</a>
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Enjoy greater work flexibility: Use our tools to work flexibly and with passion and purpose. Get the space you need to think, to create, and to succeed. Our tools reduce friction and noise from the workday so you can do your best.
<a href="https://www.citrix.com/products/">https://www.citrix.com/products/</a>
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Join an inclusive culture: At Citrix, we value diversity and inclusion, seeking to create a sense of belonging where all employees can thrive and bring their full selves to work. We speak up against legislation and regulations that conflict with our values and racism, violence, and bias in our communities. You can live your values here, without fear of exclusion.
<a href="https://www.citrix.com/about/diversity-inclusion/">https://www.citrix.com/about/diversity-inclusion/</a>
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Live your passion for sustainability: Our digital workspace technology enables remote and distributed work models and reduces dependence on on-premises environments and legacy devices. By so doing, Citrix helps other organizations enable sustainable growth with a lower carbon footprint.
<a href="https://www.citrix.com/about/sustainability.html">https://www.citrix.com/about/sustainability.html</a>
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Reasons to Join Citrix

Free car pickup services to and from our Bangalore offices.&nbsp;

core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!Are you an experience Manager with 8+ years of experience leading Professional Services or Customer Success teams? Do you have 3+ years of experience leading technical teams in a fast-paced environment?Then the Manager, Customer Success position may align with your next career move.This team serves as advocates within Citrix ensuring that their customers gain value from their investment, adopt our technology, and are kept informed on the latest releases and roadmaps. The team provides coordination of resources from consulting, sales, support, and product teams to ensure the account is receiving the highest level of proactive support within the industry.You will report to the Senior Director, Customer Success, and you will provide consistent leadership, align appropriate resources to support the needs of the customers within your area of responsibility, and work to achieve operational targets.Key Responsibilities: We believe work is not a place, but rather a thing you do. Our technology revolves around this<ul style="text-align: justify;"><li>Lead and manage a team of Technical Account Managers and Priority Customer Success Managers.</li><li>Act as a point of escalation for incidents that require urgent action, and head off potential problems by proactively working with Technical Account Managers & Priority Customer Success Managers.</li><li>Manage the delivery of Customer Success commitments to customers and ensure an overall high level of customer satisfaction across Support services.</li><li>Establish clear and open lines of communication with our enterprise customers and implement an appropriate account governance model.</li><li>Drive Adoption of Citrix Products and Cloud Services.</li><li>Manage and monitor the renewals of all accounts within your assigned area while aligning with the sales team to support net-new growth opportunities.</li><li>Visit accounts as needed to ensure renewals are secured and gain feedback on the service offering.</li><li>Ensure team members are documenting and recording all activity and communication with customers over telephone and email according to departmental standards.</li><li>Hire, develop, mentor, and train our employees to ensure their success and satisfaction.</li><li>Drive standardization and evolution of best practices and SOPs (Standard Operating Procedures) for premium support services delivery, resulting in consistency and high level of customer satisfaction.</li></ul>Basic Qualifications:<ul><li style="text-align: justify;">Bachelor’s degree from an accredited 4-year institution</li><li style="text-align: justify;">8+ years of professional services experience, with specific focus in Information Technology</li><li style="text-align: justify;">3+ years of experience managing technical teams</li><li style="text-align: justify;">6+ years of customer relationship management experience – large/complex enterprise, customer-facing, and executive-level customer relationship and account management experience desired.</li><li style="text-align: justify;">Previous work experience in a SaaS company supporting and driving cloud adoption, renewal and expansion.</li><li style="text-align: justify;">Ability to travel up to 25%.</li></ul>

Job Details

Skills Required

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