At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

The Quality Assurance (QA) Manager is responsible for developing, implementing, and maintaining quality processes that ensure products and services meet organizational standards and customer expectations. This role oversees day-to-day QA operations, drives continuous improvement initiatives, and ensures compliance with internal policies and external quality frameworks.The QA Manager leads a team of QA professionals, collaborates closely with cross-functional partners in Product and Engineering, and ensures that quality is built into every stage of the development and release lifecycle.This role reports to the Director of Quality Assurance and leads QA teams across multiple modules in a product area.The QA Manager will be expected to improve automation coverage, reduce defect leakage, and accelerate release readiness through process and tooling improvements.Roles &amp; ResponsibilitiesQuality Management<ul><li>Develop, implement, and maintain QA policies, processes, and performance metrics aligned with business and product goals.</li><li>Define and communicate quality objectives across teams, ensuring measurable outcomes and accountability.</li><li>Monitor product quality and operational performance, driving root cause analysis and corrective/preventive actions (CAPA).</li><li>Ensure consistent adherence to organizational, regulatory, and compliance standards.</li><li>Establish and track key quality KPIs such as defect density, test coverage, automation ROI, and release readiness scores.</li></ul>Testing &amp; Process Oversight<ul><li>Plan, coordinate, and oversee all QA activities — including manual, automated, performance, and regression testing.</li><li>Manage test planning, execution, defect triage, and reporting for timely and high-quality releases.</li><li>Collaborate with Product, Engineering, and Operations teams to identify and resolve quality issues early in the development lifecycle.</li><li>Continuously review and improve testing frameworks, tools, and processes to enhance efficiency, scalability, and reliability.</li><li>Champion ‘shift-left’ testing by integrating QA early into sprint planning and CI/CD pipelines.</li><li>Increase automated test coverage of core workflows to 95%+ and ensure automation suites run as part of every build.</li></ul>Team Leadership<ul><li>Lead, mentor, and develop a team of QA and Software Engineers in Test (SETs).</li><li>Define performance goals, establish clear accountability, and drive results through coaching and feedback.</li><li>Foster a high-performing culture centered on ownership, collaboration, and continuous improvement.</li><li>Identify skill gaps, build individual development plans, and grow future QA leads from within the team.</li><li>Partner with Engineering Managers and Product Owners to align quality objectives with sprint deliverables and release milestones.</li></ul>Compliance &amp; Documentation<ul><li>Ensure compliance with relevant quality and regulatory standards (e.g., ISO 9001, Six Sigma, CMMI, SOC 2, FDA, or similar frameworks).</li><li>Prepare and maintain quality documentation, test reports, and audit records.</li><li>Lead or support internal and external audits, ensuring readiness and corrective action management.</li><li>Ensure audit readiness and compliance for SOC 2 and ISO 9001 across product teams, collaborating with Security and Compliance functions.</li></ul>Continuous Improvement<ul><li>Use data and analytics to identify process inefficiencies and drive measurable quality improvements.</li><li>Recommend and implement best practices for testing automation, CI/CD integration, and release validation.</li><li>Promote a culture of proactive quality ownership and continuous learning across teams.</li><li>Drive year-over-year improvement in quality KPIs (e.g., 20% reduction in escaped defects, 15% faster test cycle time).</li><li>Explore AI-driven testing tools and analytics to accelerate defect detection and root cause prediction.</li></ul>Skills Inventory<ul><li>Quality &amp; Process Management: QA policy design, metrics, root cause analysis, CAPA.</li><li>Automation &amp; Tools Expertise: Selenium, Cypress, Jenkins, GitLab, JIRA, TestRail, Postman, etc.</li><li>Technical Proficiency: Java, Python, SQL, CI/CD integration, performance testing.</li><li>Methodologies: Agile, Scrum, DevOps, Continuous Testing.</li><li>Compliance &amp; Governance: ISO, CMMI, Six Sigma, SOC 2, audit preparation.</li><li>Leadership &amp; Collaboration: Team management, stakeholder communication, coaching and mentoring.</li><li>Analytical &amp; Reporting: Quality analytics, dashboarding, and data-driven decision-making.</li></ul>

Qualifications<ul><li>Bachelor’s degree in Engineering, Computer Science, Quality Management, or a related field.</li><li>10–12 years of experience in software quality assurance, including at least 3 years in a managerial role.</li><li>Strong understanding of QA methodologies, automation frameworks (e.g., Selenium, Cypress), CI/CD pipelines (e.g., Jenkins, GitLab), and issue tracking tools (e.g., JIRA, TestRail).</li><li>Hands-on experience with programming/scripting languages such as Java or Python.</li><li>Solid grasp of Agile and DevOps principles, with proven experience implementing QA strategies in modern software environments.</li><li>Excellent leadership, communication, analytical, and problem-solving skills, with the ability to influence cross-functional teams and stakeholders in a fast-paced environment.</li><li>Experience in SaaS or cloud-based product environments is highly desirable.</li><li>Demonstrated success in establishing QA metrics dashboards and presenting insights to senior leadership.</li></ul><ul></ul>ey Success Metrics (First 12 Months):<ul><li>Balanced Automation Coverage – Achieve an optimal automation mix across Unit, Integration, and UI layers to maximize test depth and speed.</li><li>Defect Containment – Reduce escaped defects across pre-production and production environments by 50% through stronger quality gates.</li><li>Quality Index – Monitor and improve a unified Quality Score that blends velocity, reliability, and coverage to drive continuous improvement.</li><li>Automation Reliability – Sustain a ≥95% pass rate with high test stability and minimal flakiness</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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