At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

Job Summary: 
We are looking for a Manager - Customer Success to lead one of our Global EU teams. This role is responsible for driving customer satisfaction, ensuring seamless product adoption, managing escalations, improving retention, identifying expansion opportunities, and leading a high-performing team. The ideal candidate has a growth mindset, strong leadership skills, and a passion for delivering exceptional customer experiences.Key Responsibilities: 
Team Leadership and Management: Build, mentor, and manage a team of CSMs. Foster a collaborative and high-performing team environment. 
Customer Success Management: Oversee the customer lifecycle, including onboarding, product adoption, and ensuring customer success. 
Performance Monitoring and Reporting: Track key performance indicators such as customer retention rates and customer health scores. Utilize data to drive continuous improvement. Deep focus on ACE to drive adoption and expansion. 
Cross-functional Collaboration: Collaborate with Sales, Support, DAP, Product, and Marketing teams to advocate for the customer and align strategies.Qualifications: 
10-13 years of experience in Customer Success, Account Management, or Sales, preferably within a SaaS environment 
Demonstrated expertise in customer relationship management, data analysis, and team leadership. Familiarity with the European market is desirable. 
Hands-on approach to lead expansion and strategic business conversations, Possess strategic thinking, a results-oriented approach, and the ability to effectively collaborate across departments. 
This is an in-office position located in Chennai. 
EU Shift timings 12pm - 9pm



<div sr-tagline=""></div>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Details

Skills Required

More Details

Job Closed