At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

The Digital Customer Success team deals with high-velocity accounts and drives retention and adoption. As a Manager, you are expected to lead a team of CSMs to drive the churn, adoption and customer satisfaction of your portfolio.What will you do:<ul><li>Lead and mentor a team of CSMs who are responsible for the success of high-velocity accounts.</li><li>Develop and implement strategies to onboard new high-velocity account customers efficiently and effectively, ensuring a smooth transition into our product.</li><li>Collaborate with Sales, Marketing, Support, Onboarding and Product teams to align customer success initiatives with overall business objectives and goals.</li><li>Define and monitor key performance indicators (KPIs) to measure the success and health of high-velocity account customers and provide actionable insights and recommendations to improve customer outcomes.</li><li>Act as a point of escalation for customer issues or concerns and work closely with internal teams to resolve issues promptly and effectively.</li><li>Stay updated on industry trends, best practices, and competitive landscape in customer success and leverage this knowledge to continuously enhance our customer success strategies and practices.</li><li>Foster a culture of collaboration, accountability, and continuous improvement within the Customer Success team.</li><li>Devise innovative strategies to drive churn reduction.</li></ul>

Qualifications<ul><li>At least 8-12&#xa0;years of experience in sales, account management, or customer success</li><li>Experience in handling high-velocity accounts is a plus</li><li>Proven experience of a customer-facing role</li><li>Proven experience of&#xa0; managing a team is a must</li><li>Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with internal teams and customers.</li><li>Analytical mindset with the ability to interpret data and metrics to drive strategic decisions and improve customer outcomes.</li><li>Demonstrated leadership skills with the ability to motivate, inspire, and develop a team towards achieving goals and objectives.</li><li>Active team player, self-starter, and multitasker who can quickly adjust priorities</li></ul>

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.<div sr-tagline=""></div>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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