At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

Position Overview 
 
We seek an inspiring and experienced Manager for the Migrations Team to lead a group of specialists responsible for transitioning customer data from legacy systems into our platform. This role blends technical expertise, people management, and strategic thinking, with a strong emphasis on fostering a positive team culture.As the Manager, you will oversee project delivery, process optimization, and the Profit &amp; Loss (P&amp;L) of the Migrations unit while working closely with Product and Leadership teams to drive innovation and align with organizational goals. 
You will also play a critical role in creating an environment where the team feels engaged, excited, and challenged to perform at their best.This is a unique opportunity for a leader with a passion for both technical excellence and team empowerment, and a strategic vision to expand the role’s scope over time. 
 
Key Responsibilities 
 
• Lead, mentor, and develop a high-performing team of migration specialists, fostering a culture of collaboration, creativity, and accountability. 
• Cultivate an engaging work environment that makes the team excited to tackle challenges and grow their skills. 
• Organize initiatives that make work enjoyable and rewarding, balancing fun with professional growth and excellence. 
• Provide regular feedback, conduct performance evaluations, and create personalized development plans for team members. 
• Strategic Collaboration 
• Partner with the Product team to influence platform enhancements that improve migration efficiency and customer outcomes. 
• Collaborate with Leadership to align the team’s objectives with company strategy, identify growth opportunities, and contribute to long-term planning. 
• Act as a thought leader, providing insights and recommendations to help shape the company’s strategic direction. 
 
Project Management 
• Ensure timely, high-quality delivery of migration projects, meeting customer expectations and business objectives. 
• Anticipate and resolve project roadblocks, maintaining a seamless workflow and high levels of customer satisfaction. 
• Act as the primary stakeholder in cross-functional initiatives, ensuring migration efforts integrate seamlessly with company-wide goals. 
 
Process Optimization 
 
• Continuously assess and refine migration workflows to enhance scalability, accuracy, and efficiency. 
• Lead the adoption of tools and automation to reduce manual effort and improve output quality. 
• Establish and maintain clear, comprehensive documentation to standardize processes and facilitate knowledge sharing. 
• Manage the P&amp;L of the Migrations unit, ensuring financial efficiency and exploring new revenue opportunities. 
• Monitor budget utilization and identify cost-saving measures without compromising quality or timelines. 
 
Customer-Centric Focus 
 
• Serve as a trusted advisor and point of contact for stakeholders, ensuring clear communication and a seamless migration experience and advocate for customer needs within the organization, influencing product development and operational improvements

Bachelor’s degree in Computer Science, IT, Business, or a related field 
• 8+ years in data migration or implementation, with 3-5 years in a managerial role 
• Proven ability to build and lead high-performing teams, with experience in mentoring and talent development 
• Strong knowledge of data migration tools and database systems. Familiarity with automation and cloud platforms • Skilled in managing end-to-end projects, budgets, and P&amp;L to drive efficiency and meet business goals 
• Track record of streamlining workflows and adopting tools to enhance efficiency and scalability 
• Experience advocating for customer needs and collaborating across teams to improve processes and outcomes 
• Experience advocating for customer needs and collaborating across teams to improve processes and outcome

<div sr-tagline=""></div>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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