TransUnion CIBIL Limited

This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau.Manage day-to day operational activity, ensure adherence to SLA and TAT. Ensure that the processing is done in compliance with laid down processes and is in line with department’s policies and standard procedure. Ensure continuous process improvement, follow standardized procedures and adopt automation initiatives within timeframe. Active and effective internal and external stakeholder engagement. Active involvement in MIS reporting, data submission, Audits, presentations and ongoing projects.Maximize efficiency and productivity through process analysis and interdepartmental collaboration.Roles & ResponsibilitiesResponsibility 1- Operational Processes:Manage day-to day operational activity, ensure adherence to SLA and TAT. Ensure that the processing is done in compliance with laid down processes and is in line with department’s policies. Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals and progress for our key initiatives. Manage on time and accurate Data reporting, expert in creating visually appealing, persuasive and effective presentation. Plan, monitor, and analyze key metrics for the day-to-day performance of the operations team to ensure efficient and timely completion of tasks Uphold organization policies and standards, ensuring regulations are followed Independent and resourceful with the ability to identify opportunities to optimize performance Strong working knowledge of big data, data analysis and performance metrics Proven ability to plan and manage operational process for maximum efficiency and productivity Responsibility 2 Project Management:· Set up (configure), test and deliver batch solution requests (for new solutions as well as changes to existing) to customers in a timely manner ensuring that appropriate standards are followed and customer needs are metResponsibility 3 Interdepartmental Co-ordination:Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals · Work with the Solution consulting team in interacting with clients to gather detailed business requirements; facilitate communication with clients and sales in regards to project progress and investigationsCommunicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints Provide consulting during proposal phase led by Sales to secure the sale Experience and SkillsQualification: Master degree in business administration, preferably in the Financial Services industry Minimum 5+ years of relevant experience Hands on experience in managing operational processes. Strong working knowledge of big data, data analysis, Linux/Unix, SQL and performance metrics Proven ability to plan and manage operational process for maximum efficiency and productivity Strong working knowledge of industry regulations and legislative guidelines Ability to analyze moderate to complex data using logic and quantitative reasoning, and an intuitive capacity for problem solving · Flexibility to travel as needed· Executive presence and assertiveness.· Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.· Strong communication, organizational, verbal & written skills.· High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.Essential CompetenciesAbility to build trusting relationships - across all levels and in the immediate / extended team internationally, should be known and regarded as a trusted competent advisor.Driving innovation – A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking.Business Acumen – Spends time to ensure understanding of the business and aligns accordingly.Change agent – Ability to diagnose correctly, design and execute interventions. Ensures communication through appropriate channels in a concise and proactive manner.Execution champion – Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approach

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