At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

Role OverviewWe are seeking a&#xa0;Salesforce Certified Sales Cloud Consultant&#xa0;with SaaS industry experience&#xa0;to design, implement, and optimize Salesforce Sales Cloud solutions. The consultant will partner with business stakeholders to translate requirements into scalable solutions, enhance sales productivity, and ensure Salesforce best practices are applied across the organization.Key Responsibilities<ul><li>Solution Design &amp; Implementation<ul><li>Collaborate with internal teams to gather business requirements and design Sales Cloud solutions.</li><li>Configure and customize Salesforce Sales Cloud features (Leads, Accounts, Contacts, Opportunities, Forecasting, Territories, Products, Price Books, Quotes).</li><li>Implement sales automation processes including lead routing/assignment, workflow automation, approval processes, and validation rules.</li></ul></li><li>Business Process Optimization<ul><li>Analyze existing sales processes and recommend improvements leveraging Salesforce functionality.</li><li>Develop scalable solutions to improve pipeline visibility, forecasting accuracy, and sales productivity.</li></ul></li><li>Data Management &amp; Reporting<ul><li>Ensure data integrity during migration and integrations with external systems.</li><li>Create dashboards, reports, and analytics to support sales performance management.</li></ul></li><li>Stakeholder Engagement<ul><li>Act as the Salesforce subject matter expert (SME) for Sales Cloud.</li><li>Train business users on new features and solutions.</li><li>Provide post-implementation support and enhancements.</li></ul></li></ul>&#xa0;

&#xa0;<ul><li>Salesforce&#xa0;Certified Sales Cloud Consultant&#xa0;credential (active).</li><li>Strong knowledge of Salesforce core architecture, declarative configuration, and Sales Cloud capabilities.</li><li>Prior Experience in handling large scale &amp; Complex SFDC Migrations.</li><li>6-10+ years of Salesforce administration or consulting experience,&#xa0;&#xa0;with at least 1–2 years supporting SaaS or subscription-based businesses.</li><li>Strong understanding of SaaS revenue models (ARR, MRR, bookings, churn, renewals).</li><li>Hands-on experience with&#xa0;CPQ and/or Revenue Cloud.</li><li>Hands-on experience with data migration, integrations, and third-party applications.</li><li>Strong problem-solving, communication, and presentation skills.</li></ul>

Preferred Qualifications<ul><li>Additional Salesforce certifications (Admin, Advanced Admin, Platform App Builder).</li><li>Experience integrating Salesforce with SaaS billing systems (Eg: Chargebee, Netsuite).</li><li>Background in Sales Operations, Revenue Operations, or Business Consulting in a SaaS environment.</li><li>Experience with Partner Relationship Management.</li></ul><div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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