Astellas Pharma

The Manager, R&D System Configuration Planisware supports Astellas’ implementation of Planisware (Helix) which is being actively used by R&D personnel supporting important and/or compliance relevant processes as well as smaller configuration (L1) and data structure updates in the context of expected evolution of business needs, to keep the system, including its integrations, fully functional and aligned with current business needs. The Manager, R&D System Configuration Planisware has a deep understanding of both the current features and functionalities of the Planisware solution, the existing data model and how both are being used in the regular executing of business processes to support the same, partnering closely with other team members in DigitalX and regularly interfacing with users and partnering with stakeholders in business functions to augment the existing configuration as necessary to keep the system well aligned with business needs.Responsibilities and Accountabilities:• System Maintenance: In partnership with other DigitalX team members responsible for system maintenance related activities related to both change requests and established processes for the Planisware solution (Helix), this includes monitoring and addressing issues that may arise in regular, compliance related processes and execution of certain, centralized controlled processes.• Change requests: Is responsible to keep the lower-level configuration (L1) and data model of the Planisware solution up-to-date based on assessments conducted in conjunction with functional representatives, or addressing change requests from such representatives, in alignment and partnership with the Business Process Owner (BPO).• User support: The Manager, R&D System Configuration provides assistance (analysis and troubleshooting) for issues users are experiencing with the system features and functionality or data issues that super-users and helpdesk-type roles were not able to address successfully.Agile working: As a member of an agile Value Team, the Configuration Specialist will partner with the other value team members to perform their responsibilities in alignment with the mission of the team, and the established objectives and key results the team works to deliver.Location(s)Bengaluru, IndiaRequirementsRequired Qualifications:• Bachelor’s Degree in computer science, information technology, or live sciences (or equivalent experience).• A minimum of 5 years’ experience configuring and supporting Planisware solutions, including at least one year of experience working on a new implementation.• Experience developing equations/algorithms for resource forecasts.• Strong analytical skills and attention to detail.• Experience working in a global organization across multiple legal entities in multiple geographies.• Technical Knowledge: Good understanding of information technology, software development life cycles, and architectural frameworks.• Business Processes: Familiarity with pharmaceutical R&D functional processes (in clinical operations, regulatory affairs, and/or pharmacovigilance etc.)• Experience with creation and review of SLC documentation.• Excellent communication and interpersonal skills, with the ability to work collaboratively with vendors and internal teams.Preferred Qualifications:• Planisware Certification.• Experience working in the Pharmaceutical or other highly regulated industry.• Experience working in an IT organization and/or with IT vendors.

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