At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

About the roleWe are seeking a talented and experienced Lead UX Writer to join our design team. As the Lead UX Writer at Freshworks, you will play a pivotal role in shaping the user experience through compelling and user-centered content. Your expertise in crafting clear, concise, and impactful messaging will contribute to the success of our products, ensuring seamless interactions for our users.Key Responsibilities:<ul><li>Develop and lead the content strategy for Freshworks products, maintaining a consistent and user-friendly voice.</li><li>Collaborate closely with cross-functional teams, including designers, product managers, and researchers, to integrate content seamlessly into the user experience.</li><li>Craft effective microcopy for various UI elements, providing guidance and feedback to users at critical touchpoints.</li><li>Conduct user research to understand user needs and behaviors, using insights to inform content decisions.</li><li>Establish and maintain content style guides and standards to ensure a unified voice across all interactions.</li><li>Work with designers to integrate content into prototypes and participate in usability testing to refine messaging based on user feedback.</li><li>Iterate on content based on user feedback, analytics, and evolving product requirements.</li></ul>What does a UX writer do?UX writers write copy that users see within CX. “Copy” includes loading screen messages, error messages, onboarding copy, tooltips, placeholders, field labels, popups—essentially every word that goes into CX.The best UX copy is the kind that goes unnoticed. When you sign up for Gmail, notice how the words take you through without making you think too much? That’s our job—to help users navigate through Freshmarketer as quickly and seamlessly as possible using copy. If they have to read something twice, we’re writing it wrong.&#xa0;We’re looking for someone who<ul><li>Puts user experience first</li><li>Thinks in terms of use cases</li><li>Can turn complex features into a simple experience using words that speak the user’s language&#xa0;</li><li>Prioritizes simplicity, clarity and brevity in language over creativity</li><li>Is keen on user research and not fatigued by copy iterations</li><li>Has the temperament to work within constraints in design and engineering</li><li>Can multitask between features without missing out on context and agility</li><li>Can write for web and mobile interfaces</li><li>Writes English copy that lends itself well to translation</li><li>Ensures a consistent brand voice across the product with the help of our Style Guide</li><li>Can document content decisions and create/keep track of content documents for the team’s reference</li><li>Can mentor entry-level UX writers</li><li>Can conduct awareness sessions about UX writing within and outside the team</li><li>Can periodically review the Style Guide and make it better with relevant updates</li><li>Can periodically audit the product and make suggestions to improve copy</li></ul>&#xa0;What you must have:<ul><li>Bachelor's/Master's degree in English, Journalism, or Mass Communication</li><li>At least 4 years of experience in UX writing&#xa0;</li><li>Strong English writing skills</li><li>Strong communication skills</li><li>Obsessive attention to detail</li></ul>&#xa0;You have an added advantage if:<ul><li>You’re familiar with design tools like Figma</li><li>You’re familiar with Google Docs and Google Sheets</li><li>You know how marketing software and marketers work</li><li>You’ve worked in a B2B SaaS company before</li></ul>&#xa0;What a day’s work looks like:<ul><li>Work with product managers and product designers to write copy for new features</li><li>Coordinate with software engineers and QA to deliver copy within agreed timelines</li><li>Review delivered copy in test accounts before a feature goes live</li><li>Help entry-level UX writers improve by reviewing their work and offering feedback</li></ul>&#xa0;Qualifications:<ul><li>Proven experience as a UX writer or similar role, with a strong portfolio showcasing impactful and user-focused content.</li><li>Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team.</li><li>Understanding of design principles and the ability to collaborate with designers to create a cohesive user experience.</li><li>Experience with user research and usability testing to inform content decisions.</li><li>Familiarity with accessibility standards and guidelines.</li><li>Previous leadership or mentorship experience is a plus. 
&#xa0;</li></ul>



<div sr-tagline=""></div>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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