At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes.Pre-Sales Engagement &amp; Customer Solutions:<ul><li>Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges.</li><li>Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs).</li><li>Address technical objections and ensure alignment with customer needs.</li></ul>Solution Design &amp; Documentation:<ul><li>Participate in gathering requirements and scoping complex engagements.</li><li>Create technical documentation including solution proposals, SoWs, and RFP/RFI responses.</li><li>Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks.</li></ul>Collaboration &amp; Execution:<ul><li>Collaborate closely with Sales, Product, Engineering, and Implementation teams.</li><li>Align technical strategies with sales initiatives to accelerate deal closures.</li><li>Continuously improve pre-sales tools, processes, and enablement assets.</li></ul>Customer Advocacy &amp; Product Evangelism:<ul><li>Articulate the value and capabilities of the Freshworks platform to both technical and business audiences.</li><li>Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor.</li><li>Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance.</li></ul>

<ul><li>7–10&#xa0;years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role.</li><li>Strong background in SaaS, cloud technologies, APIs, and enterprise software environments.</li><li>Proven experience designing and delivering technical demonstrations and POCs.</li><li>Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions.</li><li>Excellent communication and presentation skills, both written and verbal.</li><li>Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).</li><li>Familiarity with Freshworks products is a strong plus.</li></ul>Key Skills:<ul><li>Pre-sales consulting &amp; technical storytelling</li><li>Solution architecture &amp; demo delivery</li><li>API, integrations, SaaS product understanding</li><li>Discovery, qualification &amp; objection handling</li><li>RFP/RFI response and technical documentation</li><li>Stakeholder collaboration (Sales/Product/Engineering)</li><li>Strong communication &amp; relationship-building</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Job Details

Skills Required

More Details

Apply