At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

At Freshworks, uptime is sacred. As a Lead Site Reliability Engineer (SRE), you'll be the engineer behind the curtain—designing for resilience, automating recovery, and ensuring our systems stay fast, stable, and observable at scale. You’ll partner closely with engineering, platform, and product teams to shift reliability left and set the standard for performance and availability.If you live for clean telemetry, root cause resolution, and engineering chaos into confidence, this is your playground.Responsibilities<ul><li>Design and implement tools to improve availability, latency, scalability, and system health.</li><li>Define SLIs/SLOs, manage error budgets, and drive performance engineering efforts.</li><li>Build and maintain automated monitoring, alerting, and remediation pipelines.</li><li>Collaborate with engineering teams to improve reliability by design.</li><li>Lead incident response, root cause analysis, and blameless postmortems.</li><li>Champion observability across services—logs, metrics, traces.</li><li>Contribute to infrastructure architecture, automation, and reliability roadmaps.</li><li>Advocate for SRE best practices across teams and functions.</li></ul>Requirements<ul><li>7–12 years of experience in SRE, DevOps, or Production Engineering roles.</li><li>Coding Proficiency: Develop clear, efficient, and well-structured code.</li><li>Linux Expertise: In-depth knowledge of Linux for system administration and advanced troubleshooting.</li><li>Containerization &amp; Orchestration: Practical experience with Docker and Kubernetes for application deployment and management.</li><li>CI/CD Management: Design, implement, and maintain Continuous Integration and Continuous Delivery pipelines.</li><li>Security &amp; Compliance: Understand security best practices and compliance in infrastructure.</li><li>High Availability &amp; Scalability: Design and implement highly available, scalable, and resilient distributed systems.</li><li>Infrastructure as Code (IaC) &amp; Automation: Proficient in IaC tools and automating infrastructure provisioning and management.</li><li>Disaster Recovery (DR) &amp; High Availability (HA): Deep knowledge and practical experience with various DR and HA strategies.</li><li>Observability: Implement and utilize monitoring, logging, and tracing tools for system health.</li><li>System Design (Distributed Systems): Design complex distributed systems with a focus on reliability and operations.</li><li>Problem-Solving &amp; Troubleshooting: Excellent analytical and diagnostic skills for resolving complex system issues.</li></ul>

&#xa0;<ul><li>Degree in Computer Science, Engineering, or related field.</li><li>Experience building and scaling services in production with high uptime targets (99.99%+).</li><li>Clear track record of reducing incident frequency and improving response metrics (MTTD/MTTR).</li><li>Strong communicator who thrives in high-pressure environments.</li><li>Passionate about automation, chaos engineering, and making things just work.</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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