At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As a Lead Backend Engineer, you’ll build the scalable systems that drive our global products—and do it with clarity, ownership, and a sharp eye for design. You’ll lead backend modules end-to-end, influence architecture across teams, and raise the bar on performance, stability, and code quality.If you obsess over time and space complexity, love breaking down tough problems, and take pride in helping others level up—you’ll feel right at home.&#xa0;Responsibilities<ul><li>Architect and build scalable backend services that handle millions of transactions reliably.</li><li>Own the full development lifecycle: from high-level design to deployment and debugging.</li><li>Write clean, modular, and testable code—optimised for both readability and performance.</li><li>Apply deep OOPS concepts and design patterns to solve real-world engineering problems.</li><li>Ensure systems are tuned for high availability, fault tolerance, and observability.</li><li>Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast.</li><li>Lead code reviews, mentor 2–3 engineers, and drive engineering best practices across the team. Elevate overall code quality.</li><li>Troubleshoot performance bottlenecks in production and drive long-term stability improvements.</li><li>Influence platform direction through architectural reviews and roadmap planning.</li></ul>Requirements<ul><li>6 to 8 years of experience building and scaling backend systems in fast-paced product teams.</li><li>Data Structures &amp; Algorithms (DSA): Expertise in selecting optimal data structures and developing efficient, optimized code including time/space complexity trade-offs. Deep knowledge of REST APIs.</li><li>Problem Solving &amp; Logical Analysis: Ability to clearly articulate thought processes, decompose complex problems, and engineer effective solutions.</li><li>Object-Oriented Design (OOD): Strong command of OOP principles, designing extensible code, and applying SOLID principles.</li><li>System Design (High-Level Design - HLD &amp; LLD): Proven ability to design scalable, highly available, and fault-tolerant end-to-end systems, including APIs, schema, and data models.</li><li>Exposure to RDBMS, caching strategies, distributed queues, and microservices.</li><li>Exposure and experience with AI tools and technologies to improve efficiency</li></ul>Leadership &amp; Collaboration: Demonstrates strong ownership, collaborates effectively, and shows potential for mentoring.

<ul><li>Degree in Computer Science, Engineering, or a related technical field.</li><li>You’re skilled at balancing fast delivery with long-term scalability.</li><li>You think clearly in code and architecture diagrams.</li><li>You’ve shipped features at scale and supported them in production.</li><li>You love working in collaborative, agile teams—and mentoring others along the way.</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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