At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

Role OverviewAs a Lead Software Engineer – DevOps, you will take end-to-end ownership of DevOps strategy, release management, and CI/CD automation. You will drive the adoption of modern DevOps practices, reduce manual work, optimize costs, and ensure reliable and predictable releases at scale. The role combines technical leadership, advanced hands-on engineering, and cross-functional collaboration to deliver business-critical outcomes.&#xa0;Key ResponsibilitiesDevOps Engineering<ul><li>Write scripts for automating DevOps tasks such as configuration management, provisioning, and deployments using Python, Ruby, or Go.</li><li>Integrate automation scripts with CI/CD pipelines and DevOps tools.</li><li>Manage user accounts, permissions, and file systems.</li><li>Perform advanced Linux administration and shell scripting tasks.</li><li>Automate system administration tasks to improve efficiency and reliability.</li></ul><ul><li>Design and implement CI/CD pipelines for automated builds, deployments, and testing.</li><li>Utilize popular CI/CD tools such as Jenkins, GitLab CI/CD, or Azure DevOps Pipelines.</li><li>Integrate CI/CD pipelines with Git-based version control and Kubernetes/container platforms.</li><li>Perform branching, merging, and conflict resolution in Git.</li><li>Set up and manage Git repositories for collaborative development.</li></ul><ul><li>Use Terraform and Ansible to provision and manage infrastructure.</li><li>Write IaC code to define infrastructure resources (VMs, networks, storage, security).</li><li>Automate infrastructure provisioning and configuration for reproducibility and scaling.</li><li>Manage cloud services (AWS, Azure, GCP) and optimize infrastructure for performance and cost.</li><li>Leverage cloud-native DevOps services for deployments, monitoring, and scaling.</li></ul><ul><li>Deploy and manage large-scale Kubernetes environments.</li><li>Deep understanding of Kubernetes architecture, pods, services, and controllers.</li></ul><ul><li>Set up and manage monitoring and logging solutions (Prometheus, Grafana, ELK, Splunk).</li><li>Collect, analyze, and visualize infrastructure and application logs.</li><li>Troubleshoot issues and optimize system performance based on monitoring data.</li><li>Drive root cause analysis and implement long-term solutions for recurring issues. 
&#xa0;</li></ul>Release Management<ul><li>Own the end-to-end release lifecycle across applications, services, and infrastructure.</li><li>Plan, schedule, and coordinate releases across environments and regions.</li><li>Define release governance: policies, quality gates, rollback strategies, and compliance checks.</li><li>Automate release workflows to reduce manual intervention and errors.</li><li>Track release metrics (deployment success rate, MTTR, lead time) and continuously improve.</li><li>Act as the primary contact for release readiness, approvals, and stakeholder communication.</li></ul><ul><li>Work closely with developers, QA, product, and operations teams to improve delivery pipelines.</li><li>Mentor and guide DevOps engineers, promoting best practices and technical excellence.</li><li>Document DevOps processes, tools, and procedures for knowledge sharing.</li><li>Lead incident management and postmortem processes to improve future release quality.</li></ul> 
&#xa0;

&#xa0;<ul><li>Experience: 7–9 years in DevOps / Release Management, with strong hands-on and leadership exposure.</li><li>Advanced programming skills with data structures, algorithms, and OOP concepts.</li><li>Proficiency in scripting/programming languages (Python, Go, Ruby, Shell).</li><li>In-depth Linux administration and advanced shell scripting skills.</li><li>Expert in Git version control (branching, merging, conflict resolution).</li><li>Strong knowledge of CI/CD principles and proficiency in Jenkins, GitLab CI/CD, or Azure DevOps.</li><li>Extensive experience with IaC tools (Terraform, Ansible).</li><li>Hands-on experience in Kubernetes setup, administration, and automation (Helm).</li><li>Strong understanding of cloud computing (IaaS, PaaS, SaaS) with AWS/Azure/GCP.</li><li>Advanced experience in setting up and managing monitoring and logging solutions.</li><li>Knowledge of RDBMS (MySQL, PostgreSQL, Oracle) with database administration exposure.</li><li>Strong communication, collaboration, and problem-solving skills.</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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