At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

We’re looking for a high-impact AP Lead to own and scale global Accounts Payable operations. This role goes beyond transaction processing — you will drive automation, controls, stakeholder experience, and operational excellence across the invoice-to-pay lifecycle. You’ll partner closely with Finance, Procurement, Tax, Treasury, and Systems to build a world-class AP function.What You’ll Do<ul><li>Own end-to-end AP operations across geographies: invoice intake, 2/3-way match, approvals, payments, and vendor experience</li><li>Drive SLA adherence, reduce invoice aging, and improve cycle time through proactive follow-ups and process design</li><li>Act as the primary escalation owner for complex vendor, business, and banking issues</li><li>Lead global payment runs (ACH, Wire, SEPA, international payments) and manage wire returns and bank queries</li><li>Own vendor master data governance (bank validation, tax compliance, duplicates, SOX controls)</li><li>Partner with IT/Systems on automation (OCR/ML accuracy, workflow optimization, system integrations)</li><li>Own AP metrics and dashboards; present insights and risks to Finance leadership</li><li>Lead continuous improvement, root cause analysis, and SOP standardization</li><li>Play a key role in transformation initiatives (I2P, vendor portal, Brex, Zip, automation roadmap)</li><li>Coach and develop AP analysts; build scalable operating models</li></ul>

<ul><li>9–12+ years of progressive AP experience in a global, high-volume environment</li><li>Strong hands-on experience with ERP (ZIP/NetSuite preferred) and AP automation tools</li><li>Proven experience managing stakeholders across Finance, Procurement, Tax, IT, and Treasury</li><li>Deep understanding of PO / Non-PO processing, 2-way / 3-way match, accruals, FX, and controls</li><li>Experience driving process improvement, automation, and change management</li><li>Strong ownership mindset with ability to lead without authority</li><li>Excellent communication and escalation management skills</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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