At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

We are looking for a technical, highly motivated and dynamic IT Product Information &amp; Lead Research Analyst to play a key role in our growing team. This hands-on position is ideal for a self-starter who enjoys research, data curation, and taxonomy design, with a unique opportunity to transition into a leadership role as the team expands. The team is responsible for building and maintaining a comprehensive, accurate, and curated product catalog of all software and hardware technology products sold and deployed globally.The Lead Product Research Analyst will be responsible for:<ul><li>Lead and coach a team of research analysts working on technology data mining and curation.</li><li>Conduct research on technology data/content about software and hardware products, including vendors, manufacturers, product suites, lifecycle data</li><li>Collect, analyze, and curate information to enrich our technology catalog, ensuring accuracy and consistency</li><li>Oversee the maintenance of a technology data catalog, ensuring comprehensive and up-to-date content</li><li>Design and manage taxonomies for software and hardware products.</li><li>Develop and enforce rules for normalizing and mapping data between source systems</li><li>Define and implement end-to-end research workflows, including methodologies, training programs, and quality control measures.</li><li>Respond to customer and internal requests to enrich catalog content and resolve content-related issues promptly.</li><li>Act as the subject matter expert (SME) on technology data, working directly with customers and partners to address data-related issues and enhancement requests.</li><li>Collaborate with internal stakeholders, including engineers and product teams, to translate business requirements into new data offerings and features.</li></ul>

&#xa0;<ul><li>Bachelor’s degree in computer science, engineering, data management or related field</li><li>Experience with Master Data Management or Product Information Management platforms</li><li>Proficiency in writing regular expressions (Regex) &#xa0;- required</li><li>Familiarity with database tools, data entry systems, and processes.</li><li>In-depth, subject matter expertise-level understanding of how software is named, titled, and released by commercial and open-source teams, including EOL and vulnerability disclosures.</li><li>Strong background in researching and managing technical content, with an eye for detail.</li><li>Ability to identify gaps in data and develop proactive plans to close them.</li><li>Experience in designing and managing taxonomies for technical products.</li></ul>

<div sr-tagline=""></div>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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