At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

Freshworks is looking for a smart, driven business analyst for the marketing operations team who can define and refine our marketing processes and investments. You will work on defining measurement frameworks, building processes and delivering insights to improve our marketing efficiency. As the custodian of every lead entering our systems, you should be comfortable using CRM tools and performing data analysis on SQL. You will define new initiatives, execute projects and track performance metrics. These projects will span across product as well as sales &amp; marketing teams. If you are a self-starter looking for a high-growth opportunity then this is the right place for you!Responsibilities<ul><li>Interpret data, analyze results using analytics, research methodologies, and statistical techniques.</li><li>Generate data-based insights that help to launch impactful and effective marketing and user acquisition programs.</li><li>Develop an in-depth understanding of the customer journey and current trends to improve marketing initiatives.</li><li>Dive deep into campaign performance data to identify opportunities for improvement.</li><li>Prepare, analyze, and summarize periodic operational results for use by various key stakeholders, creating reports, specifications, dashboards, and flowcharts.</li></ul>

<ul><li>Graduate degree or equivalent, preferably in Statistics/Operational Research/Mathematics</li><li>Atleast 6&#xa0;years of professional experience in Business Intelligence/Data Analytics/Modelling, preferably within an IT product/ e-commerce/ SaaS company</li><li>Ability to manipulate large data sets with high dimensionality and complexity; proficiency in SQL, Excel/Google Sheets, BI reporting tools (e.g. PowerBI, Tableau, Qlik, Looker) and one coding language (Python, R, Java etc.)</li><li>Advanced analytical skills with experience collecting, organizing, analyzing, and disseminating abundant information with accuracy</li><li>Visualization experience is a must - ability to build powerful visuals &amp; dashboards –PowerBI experience preferred</li><li>Exceptional verbal, written, and visual communication skills</li><li>Demonstrated experience in predictive analysis, and expertise in R, SQL, Python</li><li>Self-starter, independent and comfortable with ambiguity</li></ul>

<div sr-tagline=""></div>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Details

Skills Required

More Details

Job Closed