At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

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Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

Role OverviewWe are seeking a seasoned MEA Channel Manager to build, manage, and scale enterprise-focused channel partnerships across the Middle East and Africa. This role will own relationships with large distributors, MSPs and&#xa0;strategic enterprise partners, driving partner-led pipeline and revenue for complex, multi-stakeholder EX/CX deals.The ideal candidate has strong experience navigating long sales cycles, enterprise procurement environments, and C-level partner engagements. Prior exposure to Middle East and Africa enterprise markets is a strong advantage.Key Responsibilities<ul><li>Strategically manage and expand enterprise-grade channel partnerships across the MEA region, with a strong focus on large SIs and strategic partners.</li><li>Drive partner-led enterprise revenue growth by influencing solution positioning, deal qualification, and joint pursuit strategies.</li><li>Build and execute joint business plans (JBPs) with key partners, aligning on target accounts, vertical priorities, and revenue goals.</li><li>Increase partner mindshare through deep enablement on EX/CX solutions, enterprise use cases, and industry-specific value propositions.</li><li>Collaborate closely with regional enterprise sales leaders, solution consultants, and cross-functional teams to support complex deal cycles.</li><li>Establish and maintain executive-level relationships&#xa0;to ensure strategic alignment and long-term partnership success.</li><li>Drive partner program enhancements tailored to enterprise motions, including incentive models, certification paths, and co-investment strategies.</li><li>Lead regular QBRs, pipeline reviews, and forecast governance with strategic partners.</li><li>Continuously refine channel strategy based on enterprise market trends, competitive landscape, and partner feedback.</li></ul>

Required Qualifications<ul><li>7–8 years of experience in Channel Sales, Alliances, or Partner Management roles, with a strong enterprise sales orientation.</li><li>Proven experience working with&#xa0;SIs, Distributors, or enterprise-focused partners.</li><li>Demonstrated success supporting complex, multi-country, multi-stakeholder deal cycles.</li><li>Strong understanding of enterprise buying processes, including RFPs, compliance, and procurement.</li><li>Ability to engage credibly with senior partner leadership and enterprise customer stakeholders.</li><li>Excellent communication, negotiation, and stakeholder management skills.</li><li>Comfortable operating in a matrixed, high-growth SaaS or enterprise technology environment.</li></ul>Preferred / Added Advantage<ul><li>Prior experience managing enterprise channel partnerships across the Middle East and/or Africa.</li><li>Experience with tier-2 distribution models supporting enterprise SI motions.</li><li>Background in EX/CX, SaaS, or enterprise software platforms.</li><li>Experience driving practice-building initiatives within SI partners.</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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