At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

Working as a part of the Revenue Operations team, the role requires you to work closely with senior leadership, product, sales, marketing, and customer success functions, to help them make data-driven decisions. 
Roles &amp; Responsibilities:<ul><li>You drive solutions with the Operations, Tools, Insights, and Enablement teams to optimize the company’s ability to generate more revenue and improve customer retention.</li><li>The core focus is on high priority sales initiatives, including business process architecture, org structure, goal/quota setting, sales incentive design, market segmentation, and strategic planning.</li><li>Develop and implement regular reporting of key performance metrics including forecasting, funnel metrics, and pipeline management.</li><li>Design, implement and manage sales forecasting, planning, and budgeting processes in collaboration with Finance. Establish high levels of quality, accuracy, and process consistency.</li><li>Create, maintain, and present documentation including rules of engagement, pricing, and process maps to ensure adherence to internal policies.</li><li>Proactively define and execute projects spanning systems, data management, process automation, data validation, lead generation, and process and tooling implementation.</li><li>Managing stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations.</li><li>Continue to push stakeholders to think big in developing or re-design processes and systems that can create transformational business impact</li></ul>



<ul><li>8 + years of work experience</li><li>MBA from a top-tier college; Or a bachelor’s degree from a top-tier university with highly relevant work experience.</li><li>Strong data background with the ability to quickly find insights to drive business outcome.</li><li>Track record of developing and managing complex projects with multiple stakeholders successfully.</li><li>Ability to work on data and make key choice based on the business context.</li><li>Work experience in the internet, software and SaaS industries is a plus.</li><li>Detail-oriented with strong project management and organizational skills, but comfortable with ambiguity and adept at solving problems creatively.</li><li>Passion for technology and for pushing new concepts, products, and services.</li><li>A strong bias toward collaboration and ability to work effectively in a cross-functional &amp; dispersed team.</li><li>Positive attitude, self-starter, and high emotional intelligence (EQ).</li><li>Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders.</li><li>Familiarity with database technologies and tools (SQL/R/SAS/JMP etc.), data transformation and processing. Prior experience in data modelling, advanced Excel is preferred.</li><li>Experience with a visualization tool such as Tableau, Spotfire, Power BI, Sisense, etc.</li></ul><div sr-tagline=""></div>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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