At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

Mid Tier - Expansion is looking for a highly skilled and experienced Lead Account Manager to join our sales team. 
As a Lead Account Manager, you will be responsible for maintaining and developing relationships with key accounts, driving sales growth, achieving revenue targets, and maximizing customer lifetime value through cross-selling and up-selling opportunities. You will also work closely with cross-functional teams to ensure customer satisfaction and deliver best in class service and ensure revenue growth. 
 
The ideal candidate has SaaS sales experience with a terrific reputation for over achieving quota by growing revenues in existing customers. A self - starter with a “GROWTH MINDSET” who has a willingness to learn and adapt in any situation. He/ She should be prepared to develop and execute against an account plan and consistently deliver on revenue targets and have a strong can do attitude in an agile environment. The ideal candidate will possess both sales and technical expertise along with engagement skills from a CXO level to technical and operations staff. Experience in proactively growing customer relationships with Partners while being curious to understand client’s business. Consult and translate customer business and technology needs into technology solutions. Understanding of Customer Experience/Employee Experience/CRM in a world of digital business transformation. An exceptionally strong analytical thinker who thrives in fast-paced dynamic environments with good communication and presentation skills.&#xa0;Key Responsibilities:<ul><li>Develop and maintain relationships with key accounts, ensuring customer satisfaction and retention.</li><li>Identify new business opportunities within the portfolio of accounts managed and generate sales leads to achieve revenue targets</li><li>Build and manage a sales pipeline, including forecasting and reporting on sales metrics</li><li>Maximize customer lifetime value by identifying and pursuing cross-selling and up-selling opportunities</li><li>Capable of mentoring Account Managers, providing guidance and support to help them achieve team targets</li><li>Collaborate with customers to understand their business needs and provide solutions that meet their requirements</li><li>Stay up-to-date with industry trends, market developments, and competitor activities, and provide insights to the team</li></ul>

Proven success in an Account Management role for a SaaS/product company, with 6-9 years of experience.Expertise in account portfolio planning, management, and prioritization. Strong attention to detail and a proactive approach to problem-solving.In-depth knowledge of customer success best practices. Experience driving client adoption of technology or software products.Exceptional communication and relationship management skills. 
 
If you are passionate about account management, thrive in a fast-paced environment, and are ready to make a significant impact as an Individual Contributor in our team, we encourage you to apply for this exciting opportunity.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.<div sr-tagline=""></div>At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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