At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

We are seeking a highly motivated and customer-centric Lead Account Executive Level&#xa0; to join our growing inbound sales team focused on the Australia market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value proposition to prospects in North America. You will be instrumental in driving revenue growth by mastering the art of converting inbound interest into loyal customers.Key ResponsibilitiesInbound Lead Management &amp; Qualification:<ul><li>Engage with a high volume of inbound leads from various marketing channels with speed and efficiency.</li><li>Conduct thorough discovery calls to qualify leads, uncover prospect needs, pain points, and business objectives, effectively positioning our SaaS solution as the optimal answer.</li><li>Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas.</li></ul>Full Sales Cycle Management:<ul><li>Own the entire sales cycle from initial inbound inquiry and qualification through product demonstration, proposal generation, negotiation, and deal closure.</li><li>Deliver compelling and tailored product demonstrations (often virtually) that highlight the unique value and ROI of our platform for the North American audience.</li></ul>Revenue Generation &amp; Quota Attainment:<ul><li>Consistently meet or exceed individual sales targets and contribute significantly to the team's overall revenue goals.</li><li>Forecast sales accurately and maintain a healthy pipeline coverage.</li><li>Identify upsell and cross-sell opportunities within newly acquired accounts post-initial sale.</li></ul>Strategic Account Engagement:<ul><li>Develop and nurture strong, long-term relationships with prospects and key stakeholders, acting as a trusted advisor throughout the sales process.</li><li>Navigate complex organizational structures and identify all relevant decision-makers and influencers.</li><li>Understand the competitive landscape and articulate our differentiating factors effectively.</li></ul>Collaboration &amp; Communication:<ul><li>Collaborate closely with the Marketing team to provide a tight feedback loop on lead quality and campaign effectiveness.</li><li>Work with Sales Development, Product, and Customer Success teams to ensure a seamless prospect and customer experience.</li><li>Maintain accurate and up-to-date records of all sales activities, pipeline, and customer information in the CRM system (e.g., Salesforce, HubSpot).</li></ul>Continuous Learning &amp; Improvement:<ul><li>Stay abreast of industry trends, market developments, and competitor activities, particularly within the North American market.</li><li>Continuously refine sales methodologies, product knowledge, and objection handling techniques.</li><li>Actively participate in sales training, workshops, and coaching sessions.</li></ul>

<ul><li>Proven Inbound Sales Success (5-9&#xa0;years):&#xa0;Demonstrated track record of consistently meeting or exceeding sales quotas in a B2B SaaS inbound sales environment, with significant experience selling to North American clients.</li><li>Inbound Lead Conversion Expertise:&#xa0;Skill in rapidly engaging, qualifying, and converting a high volume of marketing-qualified leads.</li><li>Consultative Selling &amp; Discovery:&#xa0;Strong ability to conduct deep discovery, actively listen, understand complex business challenges, and articulate value-based solutions rather than just features.</li><li>Compelling Presentation &amp; Demonstration:&#xa0;Exceptional ability to deliver engaging and tailored virtual product demonstrations and presentations that resonate with diverse North American audiences, including C-level executives.</li><li>Objection Handling &amp; Negotiation:&#xa0;Proven skill in anticipating, addressing, and overcoming objections effectively, leading to successful negotiations and deal closures.</li><li>Pipeline Management &amp; Forecasting:&#xa0;Strong proficiency in managing a sales pipeline, accurately forecasting revenue, and utilizing CRM tools (e.g., Salesforce, HubSpot) to track progress and report on performance.</li><li>Communication Excellence:&#xa0;Outstanding verbal and written communication skills in English, with a strong understanding of North American business etiquette and cultural nuances.</li><li>Resilience &amp; Persistence:&#xa0;High level of tenacity and a positive attitude, with a strong drive to succeed in a target-driven environment.</li><li>Self-Motivation &amp; Autonomy:&#xa0;Ability to work independently, manage time effectively, and take initiative to drive results without constant supervision, often during hours that align with the North American market.</li><li>Adaptability &amp; Learning Agility:&#xa0;Quick learner, capable of adapting to new technologies, market changes, and evolving sales strategies.</li><li>Tech Savvy:&#xa0;Comfortable with SaaS platforms and proficient in using sales engagement tools (e.g., SalesLoft, Outreach.io), and CRM systems.</li></ul>

Desired Skills:<ul><li>Experience selling within specific industries relevant to the North American market (e.g., FinTech, HR Tech, Healthcare).</li><li>Familiarity with specific sales methodologies (e.g., MEDDIC, Challenger Sale, SPIN Selling, Sandler).</li><li>Strong analytical skills to identify trends and opportunities from sales data.</li><li>Experience working in shifts aligned with North American time zones.</li></ul><div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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